Item: MaintainX
Rating: 8
Author: Verified User

Overall Satisfaction with MaintainX

Use Cases and Deployment Scope

In our organization we use MaintainX to tracking all medical equipment/assets the scheduling of bi-annual and annual inspections, Repair and Inspection reports, invoices, inspection due dates, etc. Having multiple companies and numerous locations within those companies is a challenge in itself so having one central location to track them is essential.

Pros and Cons

Pros

Has a great customer support team
Streamlining workflow
Real time updates
Tracking assets

Cons

Requestor side, it would be helpful if they were only able to see assets / locations that they are responsible for
Being able to import our Make and Model numbers where we don't have to "create" the same ones over and over again
Allowing the requestors to see the inspection reports for the assets at their clinics
Being able to assign a work order to a requester (which it may do this but we are still learning the system)

Return on Investment

Unfortunately it's too soon for us to tell, but it has made our process easier. I don't see much of a ROI but rather a smoother easier process for tracking our assets. We are still in the learning process and am sure that right now we are not utilizing the softwares full potential.

Usability

Some of the processes are challenging and rather than looking at or finding a video on a process it would be helpful to have some type of user manual. Although the videos are fantastic and detailed.

Key Insights

Do you think MaintainX delivers good value for the price?

Yes

Are you happy with MaintainX's feature set?

Yes

Did MaintainX live up to sales and marketing promises?

Yes

Did implementation of MaintainX go as expected?

Would you buy MaintainX again?

Yes

Likelihood to Recommend

Creating work orders and procedures is a great way to insure our assets are being inspected as they are needed. Our organization sets up inspections by locations and the number of assets they have. Tying the inspection report and invoice to each asset. However, It was a bit challenging to create work orders/procedures for all assets rather than by location. The original process we set up in the implementation process just didn't work. but with the help of Sergio we were able to come up with a solution that works. It's a bit cumbersome but nevertheless it works.

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