MaintainX.... The best option
April 17, 2025

MaintainX.... The best option

Ernie Plemmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with MaintainX

Our Maintenance Dept uses MaintainX that guides their every move. Everything that we do can be tracked to a work order. This is how we can track our progress. It is very helpful to communicate between shifts and the request that plant employees put in helps to respond faster to issues that need to be addressed.

Pros

  • The customer service team is very quick and knowledgeable
  • The reporting capability shows a snapshot of the health of the department
  • The procedure library is helpful in assisting a technician in following a step-by-step process on a given work order.
  • The search capabilities in MaintainX is amazing!

Cons

  • I would like to see MaintainX branch out into Invoicing (Acct Payable/Receiving)
  • I have saved a considerable amount of downtime from better machine maintenance work
Impressive! We have many techs who are from other countries who operate the system great even with "Broken English"

Do you think MaintainX delivers good value for the price?

Yes

Are you happy with MaintainX's feature set?

Yes

Did MaintainX live up to sales and marketing promises?

Yes

Did implementation of MaintainX go as expected?

Yes

Would you buy MaintainX again?

Yes

In reporting, I have been able to see an overview of orders being accomplished.

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