Item: MasterControl Quality Excellence
Rating: 10
Author: chelsey hinkle

Overall Satisfaction with MasterControl Quality Excellence

Use Cases and Deployment Scope

We use MasterControl Quality Excellence in our everyday life here at Oncocyte. We implemented Docs and Training now working on supplier, BOM, and equipment. We have our lab departments in MasterControl daily revising documents, putting records in and starting there own packets.

Pros and Cons

Pros

The infocard useage is excellent when used correctly. Sometimes with new users it can be hard to understand. The help function helps a ton.
The training module keeps everyone within compliance on updated trainings dept, to companywide.
Being doc control role helps everyday useage with individuals needing help. The help function has helped me help others
Easy to use. Task list is always ready and updated with the latest info

Cons

The leaders for collaboration, full to basic licensing and becoming a leader. Unfortunately people being leaders giving them too much control and taking QA out on collab. Need to have some areas where roles can not be removed.
Reading trainings to forms and templates. Needing a better option to recreate them
The publishing queue needs to be more functional sending the station or doc control a notification that some documents are not publishing- otherwise we do not know they aren’t released.

Return on Investment

It has helped people use 1 area to collab and approve documents
Not allowing QA to approve in collab and at approval we are now the bottleneck rejecting packets.

Usability

MasterControl Quality Excellence is easy to use when you dedicate the time. However many companies do not have that bandwidth to learn the system and will not use the system until they have to. Unfortunately creating errors, mistakes that are hard to fix.

Alternatives Considered

MasterControl Quality Excellence locks in compliance. Other rams allow errors to still be made and possible problems to arise with no-complaint systems. MasterControl has it all.

Key Insights

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

Would you buy MasterControl Quality Excellence again?

Yes

Likelihood to Recommend

I would recommend MasterControl Quality Excellence to anyone that is able to use it a get the services. It is an amazing tool for compliance keeping and also helps with the paper base people becoming more comfortable in using Mc with the real time.

Comments

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MasterControl Quality Excellence for the WIN!