Great Product Great Service
October 17, 2025

Great Product Great Service

Joshua Gangemi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MasterControl Quality Excellence

Our organization used MasterControl Quality Excellence as a document management and quality event handling system. MasterControl Quality Excellence addresses the problem are managing large amounts of documents efficiently and in a controlled manner. It really helped us get off a paper based system. AQEM has allow us to make a customized event handling work flow that provides all the features needed for design.

Pros

  • Document management
  • Event handling
  • Document control

Cons

  • Csv uploads to log books
  • More excel like function from insights.
  • It’s positively impacted us by allowing the company to collaborate cross functionally from different locations
The processes are great, the Home Screen could be more dynamic in my opinion. I really wish I could see specific insight tiles on there. There’s also stuff on there I wish I could remove. Another feature for my better usability it to be able to import csv to log books.

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

I wasn't involved with the implementation phase

Would you buy MasterControl Quality Excellence again?

Yes

MasterControl Quality Excellence is helping us in a low volume highly regulated manufacturing environment keep things organized and compliant. I do wish the different modules were more seamless, while they are in the same environment they feel separated. For example AQEM is a different feel that MasterControl Quality Excellence. Also the price for MX is a sticking point for low volume companies

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