Yammer is the way to go!
Updated August 19, 2015

Yammer is the way to go!

Vivian Thacker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Yammer

Yammer is being used throughout our entire company.

Yammer gives us the ability to break down communication silos throughout our organizations and allow everyone to have a 'voice' whether you are in upper management or on the production floor. Yammer also gives us the ability to collaborate anytime, anywhere through their easy to use mobile apps.
  • Yammer offers a mobile app. This gives our employees an opportunity to review documents and collaborate on those documents anywhere at anytime.
  • Yammer provides a user interface that is very easy to use. Not only is the interface easy to use, but it is very similar to Facebook. Therefore, there is very little training that needs to occur with the user population.
  • Yammer offers an excellent user community called the YCN (Yammer Community Network). Once you become a member of this network, you can ask any question and a response is delivered within minutes. This is especially valuable when you may not understand certain features/functionality that Microsoft has delivered. The community has experts that are extremely helpful.
  • An area of opportunity is within the Yammer analytics. Yammer does offer a dashboard type view for basic analytics, but this needs to be improved upon in order for companies to obtain better usage statistics.
  • Another opportunity for improvement is with the mobile apps. While Microsoft is continuing to make improvements within the mobile environment, certain functionality can only be performed within the browser.
  • Yammer has given our company the ability to collaborate and give everyone a voice in the discussion. It gives us the ability to convert one way type communication into conversations, which is very powerful.
I can't think of a specific scenario where Yammer would not be beneficial. In order to be successful in deploying Yammer, one recommendation would be to utilize Microsoft's CSM (Customer Service Managers). They were instrumental in their valuable advice/suggestions and rollout of Yammer on a global basis. The CSM's were willing to work with our core team on a bi-weekly basis and perform site visits on specific occasions in order to make sure our implementation was a success.

Using Microsoft Yammer

Microsoft is dedicated to continual improvement on Yammer. They realize the value that Yammer brings to the table with their clients. In the short time that we have had Yammer implemented, we are just now beginning to see the strong impact it has on becoming more effective and efficient around collaboration.

Microsoft Yammer Implementation

Change management was a major issue with the implementation

Microsoft Yammer Training

The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand.