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Can't Go Wrong
August 11, 2021

Can't Go Wrong

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Milestone Inc.

  • Marketing Strategy
  • Personalized Solutions
  • More localized support time for backend user changes
We've used other internet marketing organizations and none seem to compare, at least, specifically in the hotel/resort industry. This is a very niche market, which is constantly changing, evolving, using third party platforms, etc. Having a company that is adaptive like Milestone has been very important, and I just haven't seen that with any other companies.
Our organization has used Milestone Internet Marketing Solutions since June of 2016. The services we've taken advantage of are Milestone Presence Cloud, Milestone CMS, Milestone Analytics and Milestone Insights. It's really taken our business and overall marketing strategy to the next level. Each of the platforms mentioned are by far superior to other products I've seen in the industry. The CMS is very user friendly and actually allows you to make real-time edits to the site, and see the changes you're making while you execute them. It's hard to articulate, but we've really had no problem explaining to new employees how to use the CMS or navigate any updates. The reporting/analytics feature is a great benchmark for your business, especially as we navigate a covid recovery plan. We really are using the metrics provided by Milestone to project pipeline business numbers.

Most importantly, Our representative, Patrick Combley, is hands-down the best thing to ever happen to our business and marketing strategy! Patrick is thoughtful, takes time each month to review our website and bring new ideas to the table, and really has gone the extra mile to make our strategy successful. In as challenging as a time as it's been with covid, he has provided that security that we've needed!