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MobileIron - Solid and Simple
Updated August 19, 2015

MobileIron - Solid and Simple

Dylan Taylor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

6.0

Modules Used

  • AppConnect, AppTunneling, Divide

Overall Satisfaction with MobileIron

The platform is being transitioned as the gateway to secure access for email and all internal mobile apps. MobileIron has been instrumental in making sure the registration process is as streamlined as possible. There is a dedicated support resource and it makes the implementation so much easier to evangelize.
  • AppTunneling - No more VPN and the experience is native to the user already.
  • Using Divide for containerization for the Android devices makes it easy to support the different variants of Android OS.
  • App management is a breeze.
  • Reporting should be easier than utilizing the Assemble tool.
  • There should be a way to establish access to a label only. The use case being you have a label that is your Sales Team and only specific Admins can see that label and its configuration.
  • Better administration of OS X hardware.
  • They have great business development and their established partnerships fully enhance the platform.
  • When there is a dedicated resource, the support is stellar.
  • Verify with all available sources, because on the rare occasion that they over promise, you don't want to be the last to know and realize.
MobileIron is much easier to implement and the interface less overwhelming.
MobileIron is at its best when there is a dedicated support resource on premise. This is normally the reason there is disdain within the environment. The frustration stems from not having a viable resource to contribute to the progression of the environment.

Using MobileIron

7000 - These are mainly corporate owned devices. MobileIron allowed us to eliminate the use of Mobile VPN by leveraging tunneling via the Sentry. We use containerization for printing from iPad's, managerial sign-off's and corporate dropbox access. We have also experienced a considerable decline in lost devices and attribute this to the inability to register a device after a factory reset command has been sent to the device. Sharepoint access and the availability of the Microsoft Office Suite have been instrumental in the heavy adoption rate.
The platform is very solid in that I have yet to encounter problems where the mobile environment has been impacted negatively. One can easily reverse engineer their steps or the view device view from the console gives an extensive view of the device.

MobileIron Training

It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it.

MobileIron Support

I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy.