MRI Residential Management Review
Stephanie MacMillan | TrustRadius Reviewer
March 11, 2020

MRI Residential Management Review

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MRI Residential Management

We use MRI Residential Management for the management of all rental leases of residential, office, and retail users. It is used across several departments including accounting, commercial sales, commercial leasing, and residential leasing. It addresses the need for lease organization, tracking, and reporting. It also tracks and reports budget spending for construction projects.
  • Reporting
  • Tracking Data
  • NOT user-friendly
  • Poor training tools
  • Awful help center
  • Helps track income
  • Helps with on-time billing
  • Keeps us on budget with projects
They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.

Do you think MRI Residential Management delivers good value for the price?

No

Are you happy with MRI Residential Management's feature set?

Yes

Did MRI Residential Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of MRI Residential Management go as expected?

I wasn't involved with the implementation phase

Would you buy MRI Residential Management again?

No

MRI Residential Management is so NOT user-friendly. I don't particularly care for using it and know that there are better programs out there. But this was a good choice for our company when we were much smaller.

I believe we've outgrown it. We have started to implement Salesforce, and I believe that the plan is to integrate Saleforce's equivalent program module sometime in the near future.