Rock-Solid eCommerce Support
Updated June 03, 2015

Rock-Solid eCommerce Support

Katie Partridge | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nexternal

We have worked with Nexternal Solutions for over a decade, integrating their eCommerce platform into our clients' websites. Nexternal is ideal for both clients looking to get started in eCommerce, as well as those who are moving away from another eCommerce platform that no longer meets their needs. Nexternal provides a reliable, comprehensive platform with a robust tool set for achieving our clients' online goals.
  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
  • Volusion,Magento,Shopify,WordPress,Joomla!,Bigcommerce,CS Cart,Nexternal
The majority of comparable ecommerce platforms offer similar services and tools such as unlimited products, comprehensive product display, search optimization, email campaign management, integrated shipping, taxes, B2B, multiple-storefronts, site security, social sharing/integrations, product feeds, reporting, 3rd party integrations or plugins, content management capabilities, and more. But NO other ecommerce platform offers the level of customer service that Nexternal does. Placing a call to your dedicated account rep, and having them answer the phone, and then *gasp* answer your question is just the best!
Nexternal's customer service is the best in the business, and this support is especially important for a new online business. Their support can help alleviate the stresses common to starting an online business and learning the ropes of an admin platform. Nexternal isn't designed for any specific industry. Though they specialize in wine ecommerce sites, our Nexternal clients offer everything from army/navy gear and vegan products to supplements and mouth guards.

In most every scenario, if Nexternal doesn't offer the capability, they can determine an effective work-around.

Using Nexternal

Nexternal has been a major player in the eCommerce industry for well over a decade. Their longevity is owed to their rock-solid platform and stellar support staff. They will continue to grow their platform, providing their customers with the tools necessary for a successful online business in this ever-changing enviroment.

Evaluating Nexternal and Competitors

Yes - Volusion - we've spoken with and/or worked with several clients over the years who were looking for alternatives to Volusion. Volusion appears to be a adequate starter platform, however, when our clients' business needs increased or as their business goals evolved, they found that they needed a more comprehensive platform that offered the tools necessary for growth.

In general, the majority of the customers who seek us out through our relationship with Nexternal are looking for their 2.0 platform. They've gained a bit of experience in ecommerce with a different platform, and they now have a better picture of their online needs. Nexternal addresses those needs with a robust platform that offers wide array of tools and features for growing your brand.
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
Positive Experience with the Vendor - No other ecommerce platform offers the level of customer service that Nexternal offers. We've worked with dozens of ecommerce platforms since 2003, and since day one, Nexternal's customer service has been responsive, knowledgable and friendly.
We select ecommerce platforms for our customers based on their specific business needs. Nexternal is a great product, and we're always confident when we recommend it. That said, if we find, by evaluating our client's needs, that Nexternal isn't the best solution for them, we don't recommend it. With over 10 years experience in ecommerce, we understand how the selected ecommerce platform can boost or hinder our client's success. We carefully deliberate our client's needs before recommending the ecommerce platform we feel will best help them grow their brand.

Nexternal Support

We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.

Using Nexternal

Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Managing Products/Categories
  • Managing Customer Accounts
  • Managing Orders
  • Bulk Importing extraneous product data has a bit of a learning curve
  • Integrating 3rd party apps that don't have an existing partnership with Nexternal
Yes - Nexternal offers a clean and simple mobile version of your storefront - allowing customers to focus on the most important parts of your online business - your products and checkout!