The force is strong with Nexternal.
July 05, 2014

The force is strong with Nexternal.

Kielly Lewis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • eCommerce
  • Web Store

Overall Satisfaction with Nexternal

We use Nexternal's eCommerce platform solely for our web store. It syncs seamlessly with many tools that we use at Foxen making marketing, sales, customer satisfaction, analytics, compliance, and customer security a breeze.
  • I have complete control over the store, right down to the most minute detail. I can control shipping methods, discounts, coupons, customer security, compliance, and the list goes on. If you can think of it, Nexternal has already come up with a solution.
  • It's a very secure platform for our customers. In this day and age, uploading personal information on the web can be a bit nerve wracking, but our customers are protected by Nexternal's system. It allows our customer to update their personal account without having to share sensitive information over the phone or email.
  • It syncs perfectly with our marketing, social media, and sales tools. We use Mail Chimp, VinoVisit, VinNow, UPS, FedEx, Amazon, and ShipCompliant. Nexternal communicates perfectly with all of them, making my life so much easier. Information has to be input once and it syncs everywhere. This saves me time and reduces error.
  • Honestly, I can't think of one! The only thing Nexternal doesn't sync up with that we use is GSO, but that is a small west coast shipping service, so I wouldn't expect them to integrate with them.
  • We have very little cart abandonment because Nexternal shows customer's shipping prices immediately, and we can be competitive with our shipping prices due to Nexternal allowing us to show Real Time Rates from UPS and FedEx.
  • Our sales have almost quadrupled since we started using Nexternal. It's easy to use, clean, concise, professional looking, detailed, and allows all the modern amenities that online shoppers look for these days like social sharing and a cart that is visible the whole time the customer is shopping.
  • Kreck
Everywhere Kreck fell short or failed, Nexternal succeeded. I love all the tools at my disposal and I know my support system at Nexternal is always available and they bend over backwards to make sure I have my questions answered.
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!

Using Nexternal

3 - I am the primary user, but if I am unavailable to assist customers with their needs, I have two team members who are available to help out when needed.
3 - I am connected to Nexternal at the hip. My entire day is spent working with the program. I have our Tasting Room Manager and our Wine Club Ambassador available and trained to help out customers with order questions or needs if I am not available.
  • Web Store
  • Amazon Store
  • Social Media Sharing
  • Marketing and eCommerce Analytics
  • eCommerce tracking and analytics through Mail Chimp. I can target customers based on their past orders so I don't spam them with products they aren't interested in.
  • We are looking to expand and have Nexternal as our primary point of sale not only online, but in the tasting rooms as well because they can offer a mobile POS.

Nexternal Implementation

I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Change management was minimal
  • None. Just a learning curve.

Nexternal Support

Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Honestly, every time I have a question I receive phenomenal and quick support. No matter how simple or complicated my needs or questions are, my Nexternal support team takes care of me. From the start of setting up the store, to day to day questions, I have the full support of Nexternal.

Using Nexternal

I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Starting out it can be intimidating, but once you see the layout and how the program works, it's a breeze. I know the system like the back of my hand.
  • Setting up new products is SO easy, they have an excel document that you can upload with multiple products on the spreadsheet. After uploading all your new products are in the store and only need minor adjustments before having them go live.
  • If you have a lot of shipping restrictions, like we do in the wine industry, there are a lot of designations you will have to make, but once you get used to it, it's not bad at all and you will grow to appreciate how much control you have over the system.
Yes - Beautifully! I'd say 1/3 of our sales are from mobile users.