Talkdesk Reviews

We use Talkdesk as our exclusive VOIP in the customer service department. Management does not use it. We take all inbound calls through it, and place all outbound calls with it as well. The menu for inbound calls helps us to filter by sales or service. With integration through Freshdesk, we can assess a voicemail content quickly with the transcript. This improves our efficiency.

Talkdesk is used across both of our support offices on a daily basis. We find it very user friendly and enjoy how efficient it is overall. Talk desk makes transfers and status updates easy to use which allows us to be able to stay in communication about what we are working on during shifts.

TalkDesk helps us every day by bringing happiness to customers all across the United States. We rent out parking spots at garages from California all the way to Canada and we couldn't do it without TalkDesk. TalkDesk is very reliable with phone calls, customers can hear us crystal clear(unless they have bad service), and we are able to bring people together one parking space at a time.

If we didn't have TalkDesk then SpotHero wouldn't be the best App that it is out today! GO TALKDESK!!

Currently, Talkdesk is being used by our Support team and our inbound Sales team. It allows our customers to call us directly with questions. If Support gets a Sales call, or vice versa, we are able to transfer calls between departments. We also use Talkdesk for outbound calls. We love that Talkdesk allows us to share one phone number for Support, but we have been able to set up a separate number for Sales.

Our company uses Talkdesk for consultant and customer support purposes. We primarily use Talkdesk in our Support and Field Development departments in order to communicate with our consultant field/customers, and to monitor productivity and other metrics of these departments.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

I use Talkdesk daily to contact students who are studying online. I work as a student advisor for them and we go through all the necessary things through the phone using Talkdesk. Talkdesk is used within my department and some other departments inside my organization, but I do not know the exact amount.

Here at Generation Tux, we utilize Talkdesk in our customer experience department. This is the main department that uses this service, and it is the main mode of communication between our agents and the consumers. By having the ability to use Talkdesk when interacting with our customers, we have the ability to ensure quality dialogue with ease of use that makes training very simple.

PowerDMS uses Talkdesk to handle all inbound and outbound support calls. Also, with the release of Mobile, we can implement it to manage outbound sales as well. We went from having no reportable KPIs to having a ton of KPIs and having to decide what was best for us to keep track of in our instance. The implementation was as streamlined as it could be (slight delay caused by our prior vendor). Now we have a full process for auditing out support, which was non-existent before. Now, our agents know where their weaknesses are and can improve making our service that much better!

Talkdesk is being used by our support teams at Sema4. This addresses the ability of our company to keep advance call metrics, call routing, and record keeping. The integrations are a great solution for using multiple platforms. We are currently using integrations with Salesforce and Slack. I didn't have any previous experience setting up call center software and was able to set up quickly and with minimal help.

Talkdesk in the entire office to make calls and received calls. I used it to listen and check call history. It addresses our need for historical data, call history with customers among others.

We use Talkdesk for both inbound and outbound calls. We are a team of 9 and are the only department that uses it. We use the recordings to evaluate the customer experience. We are able to address customers' problems in a timely manner. It allows us to call a customer back automatically; they do not have to sit on hold if we are experiencing high volume.

My Customer care team uses Talkdesk Daily! With out Talkdesk we would be lost. We have the team watch on the big screens our dashboard matrix to see how we are standing daily with out customers. The features allow us to call monitor and report with ease. The team likes that the system is smart enough to link the phones to the cases on Salesforce. Great Product overall!

I really enjoy most of the functionality of Talkdesk, especially the reporting. Their dashboards make reporting in real-time a breeze. The SFDC integrations are great because it makes work very streamlined. I also really like that Talkdesk allows other team members visibility of all available members. There are still areas for improvements, but the Talkdesk support team is fantastic and very prompt.

Talkdesk is currently used by our Sales and Customer Service departments for our EMEA and Middle East markets. We had issues with our previous provider in terms of call quality and just general service, but after switching to Talkdesk that is all a thing of the past.

The biggest problem we have overcome is having a local and toll-free MEAST number for our customers to call us on.

Our entire company uses TalkDesk on a daily basis. We have multiple office locations in the U.S. and overseas, and it's been a great help since we opened a new office in Portland, Oregon. We are a ridesharing company and address many different concerns and issues with both riders and drivers.

New to Talkdesk we have just started using it at our company. Seems to run pretty well as long as bandwidth and other settings are correct. The installation of the client is pretty quick and straight forward. They have an easy to locate support portal with a good bit of information on configuring different features within Talkdesk. Integration with Zoho is a plus. Our company is doing well with this cloud PBX system soon, we will integrate Skype for Business at our company so everyone will use a softphone. It will be interesting to see how everything integrates.

I use TalkDesk daily to seamlessly integrate inbound and outbound phone call support tickets with our CRM, making a more streamlined and chronological customer history. This allows my team to ensure dynamic customer support across all lines of communication while ensuring we maintain a competitive advantage in our industry by enabling us to accurately track our SLA, AHT, wait time, FCR, and response time. I like that TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time, which makes it easy to ensure calls are accurately recorded and properly tagged. In conjunction with ZenDesk and TextExpander, TalkDesk is a powerful tool for support teams to provide superior service without breaking the company bank.

Myself, as well as my team of 5 use Talkdesk in our sales dept. I don't have a lot of experience with implementing software but this was very easy to use. I recommend it to other medical practices because of the ease of use. It also integrates with Infusionsoft and the analytics that we produce on a weekly basis are clear, easy to read and run. We have lots of different clinics that we service and continue to add on and setting up different numbers, voicemails and users for each one is simple to do.

We use Talkdesk for all of our inbound and outbound calls to customers and potential customers. We use Talkdesk across multiple lines and with all of our management staff. Talkdesk is helpful in the sense that multiple users have access to the same lines and can answer and transfer calls easily between our customers.

I like Talkdesk because it is easy to use, and it has good integration with Salesforce. It allows you to re-listen to calls. We have been using it for over three years now.

We are an e-learning company and we use Talkdesk on a daily basis in the Sales department across all agents to perform calls inbound and outbound across the globe. The software has been great to use and is always reliable and is updated to handle pressure with high-quality calls.

We only use Talkdesk in HQ for our Guest Experience Team. We take calls for our 10 locations nationwide when the stores are the busiest. We decided to centralize calls so that our Guest Experience Specialists could focus on serving the guests that are in the facility. By having a team taking calls during high volume times we are able to resolve issues much quicker. Our GX team is empowered to alleviate any type of situation and to go above and beyond for our guests.