Talkdesk Reviews

Talkdesk is used across both of our support offices on a daily basis. We find it very user friendly and enjoy how efficient it is overall. Talk desk makes transfers and status updates easy to use which allows us to be able to stay in communication about what we are working on during shifts.

Talkdesk is being used by our support teams at Sema4. This addresses the ability of our company to keep advance call metrics, call routing, and record keeping. The integrations are a great solution for using multiple platforms. We are currently using integrations with Salesforce and Slack. I didn't have any previous experience setting up call center software and was able to set up quickly and with minimal help.

Our entire company uses TalkDesk on a daily basis. We have multiple office locations in the U.S. and overseas, and it's been a great help since we opened a new office in Portland, Oregon. We are a ridesharing company and address many different concerns and issues with both riders and drivers.

New to Talkdesk we have just started using it at our company. Seems to run pretty well as long as bandwidth and other settings are correct. The installation of the client is pretty quick and straight forward. They have an easy to locate support portal with a good bit of information on configuring different features within Talkdesk. Integration with Zoho is a plus. Our company is doing well with this cloud PBX system soon, we will integrate Skype for Business at our company so everyone will use a softphone. It will be interesting to see how everything integrates.

I use TalkDesk daily to seamlessly integrate inbound and outbound phone call support tickets with our CRM, making a more streamlined and chronological customer history. This allows my team to ensure dynamic customer support across all lines of communication while ensuring we maintain a competitive advantage in our industry by enabling us to accurately track our SLA, AHT, wait time, FCR, and response time. I like that TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time, which makes it easy to ensure calls are accurately recorded and properly tagged. In conjunction with ZenDesk and TextExpander, TalkDesk is a powerful tool for support teams to provide superior service without breaking the company bank.

Myself, as well as my team of 5 use Talkdesk in our sales dept. I don't have a lot of experience with implementing software but this was very easy to use. I recommend it to other medical practices because of the ease of use. It also integrates with Infusionsoft and the analytics that we produce on a weekly basis are clear, easy to read and run. We have lots of different clinics that we service and continue to add on and setting up different numbers, voicemails and users for each one is simple to do.

We use Talkdesk for all of our inbound and outbound calls to customers and potential customers. We use Talkdesk across multiple lines and with all of our management staff. Talkdesk is helpful in the sense that multiple users have access to the same lines and can answer and transfer calls easily between our customers.

We only use Talkdesk in HQ for our Guest Experience Team. We take calls for our 10 locations nationwide when the stores are the busiest. We decided to centralize calls so that our Guest Experience Specialists could focus on serving the guests that are in the facility. By having a team taking calls during high volume times we are able to resolve issues much quicker. Our GX team is empowered to alleviate any type of situation and to go above and beyond for our guests.

Talkdesk is being used to support our customers using our SaaS software. We support our customers 24/7. Our customer call into TalkDesk and our DevOps engineers assist our customers.

We use Talkdesk in our support organization to manage inbound and outbound support from our customers.

Talkdesk is used to reach out to potential partners. [It is] Essentially being used across the sales department. It helps make calls quicker and thus more efficiently. It really is awesome because if you leave the workspace you can easily log back into Talkdesk on another device at home or on the go. I highly recommend using Talkdesk. I can't believe I have gone this long without it.

We researched phone support options for several months but after finding and talking to Talkdesk the answer was clear. Talkdesk helped us jumpstart our phone support solution and our customer care team of 10 absolutely loves it. With the Zendesk integration we were able to set up ticket pop which they love so anytime someone calls, a ticket is logged and they can put their end resolution and notes in the ticket. The implementation was pretty fast since we didn't have a very complicated set up, but in the future we are hoping to set up new IVRs based on support plans customers purchase. Recording greetings was very simple and the set up with different numbers, hours and holiday hours was seamless. We are excited to grow with this solution and see what else they come out with.

Currently, Talkdesk is being used by our Support team and our inbound Sales team. It allows our customers to call us directly with questions. If Support gets a Sales call, or vice versa, we are able to transfer calls between departments. We also use Talkdesk for outbound calls. We love that Talkdesk allows us to share one phone number for Support, but we have been able to set up a separate number for Sales.

We use Talkdesk for our support team to answer calls in a queue format and for our individual team members to make calls both domestically and internationally. Additionally one of the big reasons we went to an online phone was to literally throw away our old phones and do everything online.

The software works great most of the time. It is a great experience but when I need to use it, It usually works. Between the app, callbar, salesforce and the website, there are always sync issues but after spending a lot of time trying to fix it with the support I think it is working great. We use it as our company phone numbers across the whole company. Its always on your Mac so you have your company phone line with you all the time. it's convenient.

Talkdesk is used at the company I work for as a way for our customer support specialists to assist our users. Talkdesk is reliable and efficient and I would recommend it to any company. Talkdesk allows our company to monitor business metrics in a user-friendly way.

Our entire customer service and claims team use Talkdesk. It’s how we communicate with customers and vendors on a daily basis and log all calls.

It is being used by the support and Sales department. It is our replacement for desk phones and serves as a way for clients to contact us, as well as our sales team to reach out to others.

TalkDesk is used as a whole throughout our entire organization.

We use Talkdesk organization wide, it helps us connect with our customers and business partners.

We currently use TalkDesk only to manage our conference room lines. Previously, it was used across the entire operations group to handle all inbound and outbound customer calls.

Our company uses Talkdesk for all of our employees. Our inside sales and support representatives use the integration with our CRM, while our administrative positions use the back office functionality. We moved to Talkdesk because our previous provider was hard to work with. Talkdesk is flexible and easy to administer and support. Whenever we need something adjusted we contact our IT department who makes the adjustment with just a few clicks.

Talkdesk is used in this company across the entire organization. Both in product and in sales. We use it mostly on the sales side. It allows us to have target market numbers, transfer calls to customer support, and listen to calls for training purposes.

My company uses Talkdesk for all sales and customer support calls. We heavily rely on the platform to assist current clients around the clock, as well as to reach new prospects. Clients are able to reach multiple lines to have their questions answered. Multiple departments are able to transfer calls to one another in seconds to best help our clients and prospects.

We used Talkdesk as our cloud-based contact center solution. It was used across the whole organization and it helped us streamline the process resulting in high customer satisfaction.