Talkdesk Reviews

Talkdesk is being used to support our customers using our SaaS software. We support our customers 24/7. Our customer call into TalkDesk and our DevOps engineers assist our customers.

We use Talkdesk in our support organization to manage inbound and outbound support from our customers.

Talkdesk is used to reach out to potential partners. [It is] Essentially being used across the sales department. It helps make calls quicker and thus more efficiently. It really is awesome because if you leave the workspace you can easily log back into Talkdesk on another device at home or on the go. I highly recommend using Talkdesk. I can't believe I have gone this long without it.

We researched phone support options for several months but after finding and talking to Talkdesk the answer was clear. Talkdesk helped us jumpstart our phone support solution and our customer care team of 10 absolutely loves it. With the Zendesk integration we were able to set up ticket pop which they love so anytime someone calls, a ticket is logged and they can put their end resolution and notes in the ticket. The implementation was pretty fast since we didn't have a very complicated set up, but in the future we are hoping to set up new IVRs based on support plans customers purchase. Recording greetings was very simple and the set up with different numbers, hours and holiday hours was seamless. We are excited to grow with this solution and see what else they come out with.

Currently, Talkdesk is being used by our Support team and our inbound Sales team. It allows our customers to call us directly with questions. If Support gets a Sales call, or vice versa, we are able to transfer calls between departments. We also use Talkdesk for outbound calls. We love that Talkdesk allows us to share one phone number for Support, but we have been able to set up a separate number for Sales.

We use Talkdesk for our support team to answer calls in a queue format and for our individual team members to make calls both domestically and internationally. Additionally one of the big reasons we went to an online phone was to literally throw away our old phones and do everything online.

TalkDesk is used as a whole throughout our entire organization.

We use Talkdesk organization wide, it helps us connect with our customers and business partners.

We currently use TalkDesk only to manage our conference room lines. Previously, it was used across the entire operations group to handle all inbound and outbound customer calls.

Our company uses Talkdesk for all of our employees. Our inside sales and support representatives use the integration with our CRM, while our administrative positions use the back office functionality. We moved to Talkdesk because our previous provider was hard to work with. Talkdesk is flexible and easy to administer and support. Whenever we need something adjusted we contact our IT department who makes the adjustment with just a few clicks.

TalkDesk is being used by our customer service and production teams. It used to have our clients and technicians contact us for placing orders or for support. It helps us maintain and manage our call volume as well as agent stats. The dashboard allows out teams to see call volumes and talk times which is a key benefit.

We use Talkdesk for the customer support team at our company to serve our inbound clients.

We use Talkdesk for our sales and account management departments. I use it as an account executive to contact all my leads. It provides us with a convenient way to make phone calls from our computers.

Our customer service team uses Talkdesk. Our team is small and the phones would be routed to our personal cell phones. It was tough! Talkdesk has enabled our team to share and track calls, listen to past conversations for training purposes, set up a complex routing system, and listen to voicemails as a team.

TalkDesk is being used across the whole organization of roughly 200 employees. It helps address the ability for front line teammates to contact customers as well as allow quality to monitor and review the interactions effectively.

We use Talkdesk throughout our division at our company.

We use Talkdesk to assist our Advanced customers via phone. We have three subscription plan options: standard, pro, and advanced. Our Advanced subscribers have access to phone support and are mostly companies versus entrepreneurs or home businesses. We use Talkdesk to provide real time support for our software in app. Oftentimes we use it in conjunction with a screen sharing software such as Zoom so that we can talk with customers while viewing their screens in app.

Right now our organization uses Talkdesk for support, project management/implementation, and some sales calls. Anything inbound or outbound usually goes through Talkdesk - other calls or conference calls that depend on visual coordination go through screensharing applications.

Talkdesk is simple enough for our team to use, and it solves the problem of getting a unified phone/VOIP system set up across many different workers, computer types, and departments.

We are using talkdesk for our customer and client support for phone support. We integrate talkdesk into Zendesk so all calls received into talkdesk receive a ticket pop in Zendesk for documentation of that phone call. Talkdesk allows us to document, tag and report phone metrics into our call center.

TalkDesk is used as our phone service for the customer support team. It is the way that customers get in touch with the business and it connects directly to the customer support team. It is also used by the customer support team to make outbound calls to customers.

We use Talkdesk for our customer service team. It allows us our customers to easily and clearly contact us, and allows our agents to answer these calls within Salesforce Service Cloud. In addition, it integrates with our WFM service, gives us Real Time data, and integrates with our data analytics system for historical data.

Talkdesk is used by (only) our sales development organization as a soft phone. Using Talkdesk, our SDRs follow up on inbound leads and perform outbound cold-calling to set meetings for their field counterparts. They also host discovery and qualification calls using this software. The point of the soft phone is to allow our SDRs to qualify opportunities for pipeline generation.

Talkdesk was being used as the primary phone system for our support team for about a year. We found it to be very solid, and resulted in very few dropped calls. We recently switched to ZenTalk, but that was not intended to be a criticism of Talkdesk, the switch was made for internal system reason.

Talkdesk has a fantastic integration with HelpScout, making it a must if you use them.

We currently use talkdesk for our Sales and SDR department, as well as for our Success and Support organizations. We utilize the tool for tracking calls and voice messages, link it to salesforce, and use recorded calls for training and recall purposes.