Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Ease of Use and Customization: Users have appreciated the intuitive interface of Talkdesk, allowing for easy navigation and customization options tailored to their collaboration needs. For example, one user mentioned how quickly they were able to set up their workspace according to their team's preferences.
Valuable Training Resources: Reviewers have specifically mentioned the extensive library of training materials offered by Talkdesk, which has proven valuable in enhancing user skills and knowledge. Some users highlighted that the interactive nature of the training modules made learning about new features enjoyable and practical.
Responsive Support: Customers have praised Talkdesk's support team for their quick response times and helpful assistance whenever issues arise, leading to a smoother overall experience with the platform. One user shared an instance where the support team guided them through a technical problem swiftly, minimizing any disruption to their workday.
Lack of Post-Launch Strategic Support: Users have expressed a need for more decision-making assistance from Customer Success Managers after the software is deployed, highlighting a gap in strategic support post-launch. They feel that enhanced guidance and support would be beneficial in maximizing the software's effectiveness in their operations.
Reporting Functionality Criticisms: Reviewers have found the reporting functionality to be not user-friendly and lacking in data quality, pointing out significant drawbacks in this aspect of the software. Some users have specifically mentioned challenges with generating accurate and insightful reports for performance analysis and decision-making purposes.
High Cost Compared to Local Providers: Some users have mentioned that the software's cost is considered high when compared to local providers, impacting its overall value proposition. This pricing disparity has led some users to question the return on investment provided by the software and consider alternative solutions due to budget constraints.
