Talkdesk Reviews

Talkdesk was used across the organization. It's a fantastic phone solution that gave us great visibility into what queues our employees were in and where we needed attention. We were able to access patterns and send information to Talkdesk in order to analyze trends both in incoming traffic and in employee behavior!

Talkdesk is used across the organization. We had to replace a Google Voice with a competitor with a real CCaas provider. Talkdesk was far and away the best value on the market. Most other providers are outdated or force inelegant solutions upon legacy systems to compete. We have had a 100% adoption rate. It has been 4 years since we first partnered with Talkdesk. We almost never have an issue. When we do, Talkdesk pushes us notifications and constant updates until the issues are resolved. Thousands of interactions are beautifully handled by our team because of Talkdesk. Management loves that they can see, hear, and replay anything.

Our company uses Talkdesk to provide customer support for our medical device to customers. Talkdesk is used as part of an integration of Salesforce Service Cloud to automatically generate cases as soon as a customer reaches out to us via phone.

Talkdesk is used by our Sales and Customer Experience team as we deal with an older demographic and it is imperative that our team communicates with our customers. Some of the best features Talkdesk has to offer are the call recordings we use for training and the data it collects for analysis. We look forward to continuing to use Talkdesk.

Talkdesk is being used by multiple departments. It's mainly utilized by our Customer Care Team, but our Tier II Support Team and Human Resources Department also use Talkdesk. Talkdesk integrates well with our CRM and allows us to keep track of conversations with customers, vendors, employees, etc. Talkdesk allows us to select different outbound numbers when contacting different people, which is super helpful and allows for a consistent experience.

Talkdesk is used by our entire organization. The most important part that we use it for is our customer service rep department and our supplier enablement department. These departments field calls from our customers to help walk them through our software, so it is extremely important that communication is very clear and that the platform is easy to use for a large number of people. The rest of the business uses it as their regular business phone. Even though they aren't on a queue they do still need to have a reliable phone that's easy and straightforward to use to get to the people they need to talk to.

We are using Talkdesk in almost the entire B2B department. We use it to reach costumers and e-learners all over the world, advising and giving the necessary support on behalf of our product. It's the most important software that we use in outbound campaigns, as it is easy to use and can be linked to other software.

We have been using Talkdesk for almost a year now. It is used within the event sales team as we have struggled to find a system that works efficiently to make and receive calls at any location - until now!

It works so well and customers receive a call centre experience no matter where our staff are working. Calls are logged automatically, calls are easy to transfer and cases auto populate with the correct and necessary details which results in fast and efficient customer response and analysis. The Talkdesk dashboard is really useful when managing our agents and monitoring call stats. It tracks service level rates and it integrates with Salesforce which is so useful to record calls and data.

Such an easy to use system and extremely beneficial!

Talkdesk is being used by our customer support department and has been a huge benefit when working with our customers. Not only does it easily allow our agents to field calls with customers, but it also allows us integrate with other third party programs, like our ticketing system, to make keeping track of notes and what occurred on calls much easier.

Talkdesk is currently used by three of our Client Services departments, which mainly encompasses our Support Team, Strategic Account Managers and Digital Marketing Specialists. We initially implemented Talkdesk because of its ease of use, reliability, and reporting. The ring group structure also supported our current workflows which made the transition smooth and seamless.

We use Talkdesk for Customer Service and Sales departments. It helps us to log every activity on Salesforce and have a Customer 360 overview. It also helps us to ensure the best quality of service. In fact, our last provider was not able to provide us a heavy Salesforce Integration. That's why we chose Talkdesk.

Talkdesk is used across the whole organization. It is solving the need to stay fast and efficient in the day to day operation without any downtime wasted on slowness or problems. Our volume of calls has increased and the user-friendly aspect of the software allows for a quicker onboarding process to all new employees. Overall, simplicity and reliability are the pillars that attracted us to Talk Desk.

Talkdesk is used by the Customer Service Department to reach the students of our online course, explain to them how to use it and solve their doubts.

It is being used to dial out to all of our leads. It is used across the whole org. It allows us to use to be as efficient as possible, switch between numbers we're dialing out from and connect to leads in a very fast fashion. It rarely ever has issues, but sometimes customers do complain about the call quality and that we're cutting in and out.

Talkdesk is used by my whole organization. It helps us organize our in coming calls so our callers get fast and reliable service without having to be transferred multiple times. We are able to monitor our call stats in real time so we can make sure we are always staffed sufficiently.

Talkdesk is the main telecom provider for our customer experience department. We take large volumes of inbound customer support calls from our customers and showroom teams on a daily basis. We also rely heavily on and their voice/call quality, in-depth reporting, and fast action support to keep our service afloat. I was wary about many VoIP providers coming from business telecom support for many years, I expected to have issues with networks, which were superb, Talkdesk matched that quality and any issues that did arise technically would be address promptly.

Talkdesk is used by our Guest Experience department to interact with our guests and ensure a culture of excellence between each of our stores.

Talkdesk has been a good system for our growing support team. I would like to see more functionality in reporting and being able to customize for our specific needs as a department, but overall, not bad. If you are looking for a reliable, easy to use system, Talkdesk is a great match.

Happy Money uses Talkdesk to make outbound calls as well as receive inbound calls from our members and applicants. The software is being used by our membership experience team, our verifications team and our goal realignment team or what others usually call the collections department. Managers and supervisors also use Talkdesk to listen to recordings for quality and training purposes. It is also used by the fraud department to listen to recordings to prevent fraudulent applications from going through.

We use talk desk for our Sales/CSM to manage inbound calls. Being able to manage the high volume of calls and voicemails we get in a simple way has been great for our teams. It has been a vast improvement in responding to the needs of our prospects and customers.

We use Talkdesk within our Sales and CS teams to route calls, perform outbound calls, and record client interactions. When we first started with Talkdesk we were looking for a way to streamline what is, in essence, a simple process, but do it in a way that would help us retain the valuable data that comes from client interactions.

We currently use talk desk to support many of our sellers who need assistance with our software. We tend to use this in all of our offices (Us, India & Serbia) for all a variety of purposes. It really does address our need to talk to our clients who are from different parts of the world, and with its easy to use the system, it does allow for easy accessibility for any new employees we hire.

We use Talkdesk as our call platform to speak with customers! We are able to use it for 2 brands that we have, Gentex and Menguin. Both work very well with how we have them set up in Talkdesk. We have Talkdesk set up with Zendesk to be able to type notes along with our calls. When someone reaches us, all of their information populates in Zendesk making it easy to see if others have actually spoken with them via email, chat, or by phone! It makes it easy for all of our associates! I would recommend it!

The only downfall to Talkdesk is that it sometimes glitches with my Mac. If I disconnect my secondary screen to move away from my desk when I come back and reconnect, I have to restart my computer every time because the "voice" of my customer will not go through my headset, it comes out of my laptop speakers. Even if all settings are correct. It is a glitch.

We use Talkdesk in all department of our company which supports our corporate and particular students all over the world. We use it to make calls to students to give our help and navigate in using our online school. Talkdesk is one of our main instrument in daily job, we made around 50-100 calls per day.