Simple and Straightforward B2B Operations
July 03, 2024

Simple and Straightforward B2B Operations

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

OpenText Business Network

Overall Satisfaction with OpenText Business Network

OpenText Business Network today serves as a bridge for us to work with retail/wholesale clients processing orders, issuing shipment notifications and invoicing. We also have some advanced analytics tools for our sales through said clients with OpenText Business Network today.

Pros

  • Simple / Easy B2B Integration with Clients
  • Consolidated access to all clients in one application
  • Low maintenance integration and management

Cons

  • More capabilities within their dashboards
  • More clients hosted via their B2B ecosystem
  • Better customer support during issues / exceptions
  • Increased sales with new B2B partners we could not access before
  • Limited tech resources needed to onboard
  • Easy maintenance of integrations and repair of exceptions without needing to leverage expensive tech resources
  • Solid uptime
It is a really simple tool that is easy to pickup and intuitive for users especially IT, Operations and Sales associates. Reporting tools are very easy to pull together, filter, export or visualize what you are looking for.

Do you think OpenText Business Network delivers good value for the price?

Yes

Are you happy with OpenText Business Network's feature set?

Yes

Did OpenText Business Network live up to sales and marketing promises?

Yes

Did implementation of OpenText Business Network go as expected?

Yes

Would you buy OpenText Business Network again?

Yes

OpenText Business Network is well suite for SMB clients with limited technical resources who are looking to branch out into the retail / wholesale space and be able to accommodate these larger clients especially when they require EDI. While not the most robust of the solutions on the market it is easy to onboard and very simple to use.

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