Great Product, Very Happy with our Results so far!
August 31, 2021

Great Product, Very Happy with our Results so far!

Adam Wuesthoff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Optimizely B2B Commerce Cloud (formerly Episerver B2B Commerce Cloud)

We are using it to support our eCommerce platform that our customers use to find and purchase products.

Pros

  • Search
  • Product recommendation
  • Order management

Cons

  • Analytics reporting
  • Connecting data to outside platforms
  • Exporting data
  • Better experience for users through improved product content and modern designs
  • Helps users find products faster
  • AI-driven recommendations and search based on user behavior
I personally have not had much contact so I can't say. I mostly interact with our 3rd party dev partner. I don't think this is negative because I have a good relationship with our dev partner and they have many years of experience with the product and are subject matter experts.
I think it is overall pretty user-friendly. I do wish there were more out-of-the-box analytics. There seems to be a pretty big gap in what we thought would be ready at launch and what we actually get. The data provided is good, but it is not easy to customize or export. We think that Google Analytics will get us what we need for now, but eventually will push the data into a BI tool.
I was not very involved with this process. It has been 3 years since we made a decision and I can't even remember the name of the other companies we were considering. I was in a different role then so I was less involved with the eCommerce department. I do remember really liking the people we were working with. That played a huge role in our selection since we would be working with them for years on the site.

Do you think Optimizely Configured Commerce delivers good value for the price?

Not sure

Are you happy with Optimizely Configured Commerce's feature set?

Yes

Did Optimizely Configured Commerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Optimizely Configured Commerce go as expected?

I wasn't involved with the implementation phase

Would you buy Optimizely Configured Commerce again?

Yes

I think overall it is a good tool for large companies looking for a way to improve their customer's eCommerce experience. It does well with our complex business model and allows us to create a unique experience for each user.

Optimizely Configured Commerce Feature Ratings

7.4
Product catalog & listings
8
Product management
6
Bulk product upload
7
Branding
7
Mobile storefront
8
Website integration
7
Visual customization
8
CMS
8
7.5
Abandoned cart recovery
7
Checkout user experience
8
9.0
eCommerce security
9
8.7
Promotions & discounts
8
Personalized recommendations
9
SEO
9
8.0
Multi-site management
Not Rated
Order processing
8
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
Not Rated

Comments

  • Emma Davis | TrustRadius Reviewer
    Emma Davis
    (Vendor Representative) commented 3 years ago
    Hi Adam, Thanks so much for sharing this detailed review, we highly value your feedback! It's great to hear about your satisfaction with our product. If you're ever in need of support or would like to share more insight on how we can improve your user experience, please feel free to reach out to your Customer Success Manager or message us at reviews@optimizely.com.

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