Item: Oracle Sales
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform. Some of them are:
Self Service: With the knowledge base available, Clients do not need any support from salespeople. They can easily do it through the knowledge base available.
Incident Management: Anyone putting any incident on any social media platform, phone, chat, or SMS informs and manages quickly.
Companies search: The search module for companies gets very easy to search data.

Pros and Cons

Incident management
Self service
Search module
Overview of performance
Knowledge base
Amazing consumer portal

Integration issue with other CRM
Figure generated are not always correct
OPA is challenging
Difficult to navigate accounts

Return on Investment

Improved sales
Improved data management
Clear tracking of sales

Alternatives Considered

HubSpot CRM and InTouch CRM

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Key Insights

Do you think Oracle Sales delivers good value for the price?

Yes

Are you happy with Oracle Sales's feature set?

Yes

Did Oracle Sales live up to sales and marketing promises?

Yes

Did implementation of Oracle Sales go as expected?

Yes

Would you buy Oracle Sales again?

Yes

Usability

As mentioned earlier, this product has been great for our organisation and beneficial too as it increased the sales as well as running the sales process smoothly.

Support Rating

As mentioned earlier, it is proved to be great for our organisation as it increased the sales.

Other Software Used

HubSpot CRM

Likelihood to Recommend

This is generally used where there are many employees in the organisation who are making sales as it is difficult to keep track of everyone, so it can fetch all the data in one place. This is a CRM and used where all information related to sales needs to be stored like leads, pipeline, updates, closure, etc. This also does the implementation process.

Easy and smooth with Oracle CX Sales

Modules Used

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)