TrustRadius
https://media.trustradius.com/product-logos/9a/F2/KUNOUIKXKOJ0.PNGHubSpotHubSpot CRM For Agencies2017-05-18T21:24:07.931ZI selected and drove the implementation and adoption of Hubspot CRM in our digital agency, across the sales and marketing organization, which include the agency C-Levels. As an organization focused on targeting and prospecting into executives within Internet Retailer Top 500 companies, Hubspot was positioned as a tool to enable a more robust method of managing our intake and acquisition pipeline, helping us to incorporate up-to-date reporting and dashboarding to visually illustrate our penetration into the IR500. Other business needs included a seamless migration and deduplication of data from Pipedrive (our legacy tool), and the ability to track and record communications with executives at target organizations.,Hubspot updates the product quickly and regularly, meaning that savvy users can often expect expanded functionality within a relatively short timeframe.
General ease of data sync and importing means records can be quickly and easily updated (and deduplicated against existing records) once you have the tips and tricks of formatting down.
Features like integration with Gmail mean that you can track and capture all conversations with target prospects, informing your activities going forward.
Dedicated support and implementation are vital when you’re a lean team implementing a product, and Hubspot offers these services.
Building target lists by location, vertical, and even contact role is easy and fast.
Mass imports and exports take no time at all, meaning you can update swaths of your contact lists to incorporate new data points or changes.
HubSpot's built-in Insights provide excellent company-level information, anchored to email domain, providing all sorts of vertical and industry information about target companies.,The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.,8,Hubspot implementation definitely evolved into a much bigger project than initially scoped during the sales cycle. This was not an ideal scenario, but the tool did eventually help us to streamline and sync our acquisition activities once setup was complete. A very positive note is that despite the difficulties noted, Hubspot was very responsive to our requests, using them to inform new version releases and eventually add features such as automated email capture which were very important to our executive team. For the size and nature of our agency, Hubspot eventually delivered on our requirements to an acceptable level, with some caveats.,SugarCRM and Pipedrive,acRyan Roch, CSMA guided marketing and sales solution2019-03-02T20:21:10.455ZHubSpot ties sales and marketing together to make all of our flows run easily. It is great for managing our workflows. It has been great not only for marketing but for sales to be able to schedule meetings and track where we are at in the sales process with each client.,Easy to use workflows
Easy to read dashboards and reports for pipline
Great for scheduling meetings and creating phone ques for sales team,ROI for smaller clients
If using light version some creative workarounds need to be put in place
Can seem more expensive than other alternatives,9,Increased efficiency of sales reps by 2 times
Increased top of funnel leads through tracking
Easy to use interface for training new users,Tanner HoltSimple to use CRM best suited for inbound marketers2019-07-11T15:16:06.896ZHubSpot is being used across multiple departments but mostly in sales and marketing. HubSpot gives us the ability to store customer and prospect information in one central place. The main business problem it addresses is giving us transparency and visibility into the health of our business. Sales uses it to track and manage deals within the sales process so that our team can accurately forecast month over month expected revenue.,Ease of use. Having used multiple CRM's in the past including Netsuite and Salesforce, HubSpot takes the cake in terms of ease of use. The learning curve is significantly shorter than other CRM's.
HubSpot Sales that is integrated within Hubspot is a major plus for me as a sales rep. With it, I can track emails, manage my meetings, and save email templates for quicker prospecting.
It's an inbound marketing machine. It easily tracks prospects lifetime activity of what content they downloaded, did they visit the site, or request a demo and scores them appropriately so you can see how familiar they are with your company and interest level.,No particular cons stand out. Reporting is not as granular as Salesforce but HubSpot is great in its own way. It makes things as simple as possible.,8,HubSpot helped us grow since we implemented them. Deals are much easier to track and forecast. This was very important to our global business with multiple offices around the country. Being able to quickly identify activity and deals happening across the globe was very important to us.Verified UserSimple and Smart CRM Platform2019-04-23T19:59:35.820ZI have used many other CRM platforms in the past but found it very hard to generate the leads and following up with them whenever needed. HubSpot has made my work very simple and easy and found a lot of options where I could solve my problems like generating the leads, sending emails, calling, creating tasks, and scheduling meetings.,Smart and simple to use.
User-friendly.
Helps the organization to increase its revenue and its marketing activities.
Emails sent through HubSpot can be logged and tracked which helps me to connect with my leads.
No coding problem.
Email sequence helps me to lessen my time and effort and to generate old or lost leads which helps to increase the revenue.,Whenever I get a new lead it is hidden and there are chances of missing out the opportunities from those leads.
Breakage in voice when on a conference call.,10,Helps me to lessen my time and effort and to generate old or lost leads which helps to increase the revenue.
Hubspot CRM helps me to generate my leads and get in touch with my leads efficiently and maintain the records in safe and secure way.
Makes your work very simple and easy where you can increase and develop your organization's revenue and its goals.,Zoho CRM,Skype, Google Hangouts, Google DriveVerified UserA great CRM - Awesome introduction to the HubSpot ecosystem for companies2019-01-16T22:49:50.039ZWe use HubSpot's CRM for most of our task management, leads, and marketing tracking in our marketing workflow. HubSpot lets us track our blog and website marketing, create templates/follow-ups for sales, and track all of our leads by stage. It also helps to integrate many of the other HubSpot tools like email support easily into our sales/marketing workflow.,Super-intuitive - HubSpot's UI is very well-constructed, and was very easy for our team to get used to.
Cheap - Many of the basic CRM features are in the free or $50/month plans.
Easy logging and other integrations - HubSpot provides comprehensive tools to track notes, phone calls, attach documents, gain leads, etc... allowing for an all-inclusive sales interface.,Can get quite expensive - If you are looking more advanced tools, like SEO, strategy, and social media tools, they are included in some of the more expensive plans, which are only billed annually.
Doesn't integrate into other email tools - If you use a third-party email client there is no ability to track those emails through HubSpot's CRM currently.
Sometimes slow - The UI can sometimes slow a bit down but this is quite a small con.,8,Positive - Super-affordable CRM tool that definitely increased the number of leads we process, and helped us introduce specific tracking.
Negative - More advanced features come with an expensive price and commitment of annual plans.
Positive - Comprehensive sales and marketing tracking allowed us to improve our sales across the board.,Streak,Google Cloud AI, Google Voice, Google DriveFedor ParetskyWe're all spoiled to have a free CRM like Hubspot2019-01-09T23:12:18.201ZWe use Hubspot CRM across our company for managing the entire spectrum of our contacts (leads, clients, and our certified coaches). Presently, we sync Hubspot CRM with another marketing automation tool to deploy email nurture campaigns and the email components of our programs for clients, but we will probably bring that all under one roof with Hubspot before too long.
Hubspot CRM does a great job of balancing flexibility (we can structure it how we want and create unlimited custom properties to support that setup) with ease of use (it doesn't take one or more dedicated and trained staff to build our setup and maintain it for us). Since we're a small and growing company, we've been able to easily adapt Hubspot CRM to our needs as our company has changed from a strategic and personnel standpoint.
Hubspot CRM is also the most integration-friendly tool our stack. Since it's so popular, most marketing and product software platforms integrate with it one way or another. It's made it very easy for us to plug in our other tools and build some fun automation, both client-facing and backstage.,Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.,Integrations are typically a strength of the Hubspot platform, but they still have a long way to go in the e-commerce category. Unless you're using one of the most popular e-commerce platforms like Shopify, BigCommerce, or Magento, you're going to have a lot of custom dev work on your hands. Would love to see more integrations in this area in order to add e-commerce sales revenue data to other offline purchases that get logged by sales reps.,9,Hubspot CRM has solved a lot of headaches with lead management for us. Before I arrived, everyone was managing their own contact lists separately and we had no coordination (bear in mind that we are a small company of 5 at the moment). Getting everything centralized with Hubspot CRM has saved me countless hours and made it possible to lay a foundation of basic automation that is ready to grow with us as a company.
We've had a substantial decrease in order processing errors since deploying Hubspot CRM with our fulfillment personnel.
Hubspot CRM saves me approximately 30 minutes each day over our previous set up because I can more easily filter and segment our list to get lead and customer information I need.,Base CRM and ActiveCampaignJosh SummerhaysBest CRM for getting started with your business!2019-02-04T19:49:32.446ZHubSpot is being used for sales prospecting and managing our sales pipeline. It allows us to keep track of the customers we've already reached out to so we know what interactions we've had with them as well as visualize how full our pipeline is and who we need to follow up with.,Easy to learn/use
It's free!
Has everything you'd expect from a free CRM and is the best free CRM for getting started as you figure out what needs you have in your processes that I've seen
Lots of trainings on how to use the software,It can sometimes be difficult to navigate and figure out where you are when you're first learning the software, but any CRM with a lot of features will have that challenge
It could definitely use more sophisticated de-duping options,9,It's saved us money from having to pay for a more sophisticated CRM that we didn't need
Allowed us to effectively track and personalize communications to prospects and customersBrad HendersonIf your company is serious about sales and marketing, HubSpot CRM is what you need!2018-12-17T20:13:15.179ZMy organization is currently utilizing HubSpot to drive our marketing department. It's very helpful for the sales department, too, but we are primarily using it for its fantastic marketing features. It addresses a problem we've faced for years: how to manage all of our marketing (social media, email, landing pages, blog, etc.) in a single location. HubSpot is the ultimate tool to meet this need.,HubSpot's customer service is absolutely top-notch. The CRM can be very confusing and tricky to navigate if you're untrained. When I first started with it, I was extremely overwhelmed. Luckily, HubSpot provides an on-boarding manager for your team to help you train on the tool and get familiar with how it works. After an introductory period, you're then passed to an account manager who you have regular check-ins with to make sure your team is getting all their questions answered, getting tips, etc. HubSpot also has a chat feature, so while you're working within the tool, you can get any question you need answered right away most of the time. Sometimes a chat agent isn't available, but you can always fall back on their extensive user FAQ database.
They're always improving the product. It seems that nearly every week, there's a new feature for one of the various marketing tools they have, and these are features that (oftentimes) are suggested by the user community. As a user, you can actually write into their 'ideas forum' to suggest updates and improvements. HubSpot's people actually keep track of this and implement a ton of the changes users suggest!
Even if you're a beginner with no marketing background or knowledge, HubSpot makes it super easy to learn not only how to use their tool, but also marketing strategy in general. They've got an extensive list of marketing courses that are free for users to access and they'll teach you everything from SEO strategy to email marketing basics to how to utilize paid ads and more. They really make you feel like they truly care about you improving and learning.,The only area where I'd like to see HubSpot improve is in their design manager (specifically for emails and landing pages). Sometimes the pre-built templates and modules are extremely tricky to modify for my needs. I can usually find a workaround, but I think this is the only area where they could improve. Everything else is fantastic.,10,HubSpot has allowed us to track our marketing from all sides (blog, email, social, etc.) so we can pinpoint what's working for our marketing strategy and what's not. This has definitely helped us improve our tactics while maintaining contact with the people who stay engaged with our content. Because the marketing dashboard is so in-depth, we've been able to shift our business objectives slightly to meet the interest of our target audience/demographic.
Their various planning and strategy tools have helped our team focus our business direction based on the latest trends within our specific industry. HubSpot really makes it super easy to collaborate with the rest of your team and get campaigns organized, keep up with your content calendar, assign tasks, and generally make sure nothing falls through the cracks.,AWeber and Highrise,Highrise, AWeberVerified UserHubSpot CRM - The Best On-boarding Experience is Just The Beginning2018-12-20T20:13:28.747ZWe use it to build a CRM for our clients - it helps us channel leads generated on LinkedIn & via cold email to a space where our clients can take action on them in an organized and systematized way. The onboarding is super simple and easy to use.,Importing and exporting leads
Tracking the follow of leads and deals
Generating analytics and reports
Allowing for easy access to leads and prospects from anywhere,UI/UX can always improve
LinkedIn Integration - must be added
It would be great to have pre written templates and snippets,8,I manage to retain clients for longer with the added functionality I give them.
Clearer view and better control of my pipeline.
No leads and prospects fall between the cracks anymore - they all get handled.,Pipedrive,monday, Trello, Google Analytics, Facebook for BusinessVerified UserBest free software for CRM2018-07-17T19:06:08.668ZHubSpot CRM helps manage and track all the contact information of potential clients and customers. It is used by the whole organization,The customer support team is quick to respond through email and phone which is very helpful
The overall software is simple, intuitive and very user-friendly
Free-version offers a lot of features and is useful for small to medium-sized organizations,The software dashboard could be simplified as contacts are segregated into contact list and companies
Also, the features need to be displayed in a better format for customization
The pricing for an upgrade could be reduced,9,Able to track lead contacts
Categories for contacts are available which provides good information
Some analytics is also available for review,ContactWorld for Salesforce,Skype, UltiPro, DropboxShekhar JayakumarHubspot Sales CRM good enough, but not for everyone2018-03-23T17:32:39.034ZWe use Hubspot CRM for prospecting, managing leads and managing sales opportunities. Our admin, sales and marketing teams use the system on a daily basis. We use it to forecast sales and manage deals and track the sales team's performance. We also use CRM to communicate with our leads and customers.,Tracking email opens and website revisits.
Providing info on companies visiting our website,The reporting is very limited, difficult to customize, and needs a lot of work.
Lots of basic CRM features are lacking, like the support of multiple currencies, tracking recurring revenue opportunities.,6,We cannot attribute a positive ROI on our business at this time.,salesforce,HubSpot, TeamSupportShannon ArnoldHubSpot CRM - Fantastic for SMEs2018-03-14T14:58:57.223ZHubSpot CRM is used by the whole business to manage opportunities from the point of creation throughout the entire pipeline. It helps us to stay organised and process-driven around sales, and informs future marketing activity based on sales outcomes. HubSpot CRM organises and enriches our prospect data, tracks important communications and helps us to continually optimise our sales processes.,Makes managing contact data a breeze. Unlike other CRMs which require many clicks, or the creation of complex reports, to get to important data, HubSpot instantly gets you there, meaning you can get on with what you need to do far quicker.
User-friendly and intuitive UI. HubSpot CRM is a breeze to use. Data is presented quickly and legibly. Navigation is intuitive and there is no time lost clicking around looking for the right screen.
Automatic identification and association of accounts. HubSpot CRM saves you tons of time by gathering publicly available information to kick start your account creation and management.
Fantastic customer support - Fast to respond, extremely knowledgeable and always friendly.,No support for multiple currencies within deals,10,HubSpot CRM has directly impact business growth. We know now exactly where all our deals are, enabling us to time our follow ups perfectly. Its also provided us with the measurability and insight with which to develop our business development function.,Salesforce.com, SugarCRM, Pipedrive and HighrisePhil VallenderFree Hubspot User Review2018-06-20T16:55:45.882ZHubSpot Sales is mainly used by our sales team. We wanted to have a CRM to centralize contact information and track email communication. The CRM is overpriced for what it offers as you can find a similar solution at a much lower price.,Email Tracking
Setting reminders
Navigation and the whole interface is clean and nice.,Pricing is for me at least one of the biggest issues.,9,The feature of email tracking gives the information about the location and device along with the time. It has been very helpful as when the mail has been opened twice from a different location or device for me it's a high-interest lead as it was passed on to either a decision maker or influencer. This feature alone has helped me prioritize leads and has a positive impact on ROI.,Zoho CRM,RingCentral, Glip, MailTrackGovind RaiHubSpot CRM2018-03-28T15:25:45.420ZWe use HubSpot CRM in our marketing department. It allows us to see our sales team's notes, comments, and activities without having to log into another system. Our contacts' information is shared across the platforms. Previously, we had not been sending marketing emails because our sales and marketing team didn't share data, but now that we do we have been able to increase our lead nurturing and our sales funnel process.,HubSpot support is unmatched
HubSpot CRM is easy to use and intuitive
The price of the tool is great!,Since the CRM was created by marketing focused individuals, it isn't set up in a way that some salespeople enjoy
I know HubSpot is usually adding to the CRM, but I feel like there are some gaps that still exist,9,It has had a positive impact on our company by allowing us to expand our marketing effortsVerified UserFREE, simple and awesome!2017-11-03T14:40:47.086ZWe use HubSpot CRM for ourselves and our clients. Across sales and marketing departments to align the customer journey and manage our pipeline. The integration with the marketing platform enables us to have full insight and access closed-loop reporting across all customers. The simple, intuitive system is both easy to manage and FREE!,Simple to set up and use on a daily basis
It's FREE and still offers a higher spec than some paid for CRMs
Integration of other tools and automation functionality is a bonus (sequences, meetings, calls, Sales Pro add-on, etc),You can't import 'notes' from an existing CRM or database,10,Free CRM
Reduced management/time spent on having multiple platforms
Full integration with marketing has streamlined output, lead management, and overall qualification.,salesforce,HubSpot, HubSpot SalesLindsey WitcherleyHubSpot Overview2018-01-09T19:33:42.526ZWe use HubSpot CRM to manage all marketing and sales activity across the organization (higher education). HubSpot is particularly useful for us because it allows us to stay organized while working remotely in different time zones. It has inter CRM communication abilities, as well integration with other marketing and sales platforms (Facebook Ads,Hotjarr, etc). I highly recommend it to anyone that is on the fence about buying it. With that being said, the price is a drawback and they charge for additional add-ons that you would think are free.,Email Drip Campaigns
Customer Management
Integration with Other Platforms,Price
More depth than just breadth-Enable smart content on all pages, enable email retargeting, integrate with google analytics
Better UX-dashboards aren't as straightforward as they seem,8,Chat-$50 extra per month; have gotten some customers from it
Email-Automation-Saved tons of time with
COS-Saved web developer costsDiego ZacariasHubSpot Services2018-02-08T19:21:39.881ZIt is used by everyone in the organization and it addresses problems such as task management, helps design and customize templates, and helps build relationship with our customers. Its easy for customers to book meetings with us. It has also helped us with sales and marketing. We now get to track leads and learn and improve everyday.,Task Management
Sales Leads
Booking Meetings
Building a Relationship with Customers
Easy Communication within an Organization,I still think we need to find a way to send Newsletters
Cant send Bulk emails
Most people in africa dont understand or know Hubspot,10,Improved ROI
Easy to track objectives
Still learning more,Capsule CRM,MailChimp, Zapier,10,2,Time management
Relationship building
Sales,Lead flows in website
Time management
Booking of meetings,Time Management
Sales
Content Marketing,10Patricia MatagaHubSpot is “Spot On” with helping us achieve our goals2017-08-30T13:59:53.818ZWe use HubSpot for lead nurturing campaigns across multiple persona groups. These campaigns include landing pages, emails, and ROI tracking efforts. Because of HubSpot we are able to learn more about our current customers and also utilize the list tools to segment our contacts for increased rationalization.,Responsive technical team that can assist with every issue in a thoughtful and delightful way
Workflow tool is very visual and easy to understand as you build out automated campaigns
Email and landing page metric page layouts make it easy to identify how your efforts are performing,Reports for lifecycle changes – for instance seeing the average amount of time a lead is a lead before becoming a customer
More inclusive contact list parameters when dealing with adding multiple lists – for instance including a “contains” option instead of needing to add each list individually
More options for utilizing UTM parameters – for instance, expanding the “other campaigns” option for source on landing pages for a more accurate view on first glance,9,HubSpot has allowed us to test our messaging to different groups and identify the messages that resonate best
Because of HubSpot, we can identify which marketing channels are driving the best results on landing pages
We are now capturing and nurturing leads based on their persona and can now target those leads with personalized messagingAlycia LambertGave us more for the price of Free.2017-12-19T17:44:13.878ZHubspot basically gives my business an important program for free. Business-wise, it has allowed us merge all our marketing effort together and manage them from one dashboard. Basically, my entire startup team uses hubspot; and it has greatly assisted the team to work together more.,Sales lead generation.
Setting task reminders
Contact management.,Slow, clunky mobile app.
Poor UX.
Poor integration with Office 365 and Gmail.,8,Hubspot enabled us save money being spent on a CRM and provided us with the opportunity to better manage our customer data.,Acuity Scheduling, Pivotal CRM Marketing AutomationSuyi Harrison IwaleweGreat CRM for current HubSpot users!2017-08-08T16:12:36.043ZWe have used Hubspot CRM to coordinate our marketing and sales teams better. It has been great for getting everyone on the same page and sharing all the relevant information on customers, and interactions with them, that each team has. It has really helped unify our efforts so we can be more effective.,Works great with linking to Hubspot's marketing tools.
Gives tons of ways to identify customers and keep track of where they are in various funnels.
It's so nice when the CRM is able to fill in some of the customer info automatically.,It has taken some time to help get our sales staff familiar with the interface, but for those familiar with Hubspot it is a breeze.
Trying to use some of the tools slightly outside of their normal use would have seemed impossible if not for some help from Hubspot staff.,8,It has helped our sales and marketing team better unify and be more efficient.Rick MarslandGreat free option for small organizations!2017-07-10T17:28:06.414ZI work in the sales and marketing team of my organization and we use the CRM across our team for monitoring lead activity. It's easy to use and update and makes creating intricate lists easy. For a free CRM, I'd recommend it for any small to medium sized organization, but as a user of the HubSpot marketing platform as well, I wish lists would carry over to the marketing end for emails, smart content, etc.,Creating lists
Managing contact behavior
Organizing contact information,Contact lists moving from the CRM to the marketing platform,6,increased ROI, but reducing CRM cost,HubSpot, SlackGita SukhrajHubSpot Can Save Your Marketing Strategies from Collecting Dust2017-06-08T18:03:04.785ZWe are using it to be a central place of our digital marketing strategies. No matter if we use outside agencies, or if leads come from a tradeshow, we want them to get the HubSpot treatment. We like it that much, and believe that it can be the central hub for internal stakeholders and contributors to see a majority of the marketing funnel in one spot.,Emails are easy to create, customize, send, and analyze. I have used other platforms in the past, but HubSpot stands out from the pack.
The ability of segmentation into and out of workflows is a true powerhouse of HubSpot that gets left behind by most companies. This is where your tests, leads, and conversions come to meet, and you need to set your workflows up to make HubSpot truly automated.
I love the blogging platform on HubSpot, becasue you are able to check it as strongly as you would a landing page for optimization and there are endless layouts and functionality if you get creative with it.,I wish there were more social media platforms, like Instagram and Pinterest, on HubSpot's social media scheduler feature. The main four are there though: Facebook, LinkedIn, Twitter, and Google +.
I wish the email previewer was faster to upload.
I think there is a need for the analytics to get a boost to compete with Google Analytics.,10,Long time to get set up if you don't have any technical skills on your team.
Emails have a higher open rate thanks to the workflows that can be set up.
Great for team collaboration! Everyone can be on board in real time.,Oracle Eloqua,Trello, Slack, Skype for BusinessTiffany CollinsHubSpot CRM - For those ready to grow!2017-05-05T02:12:00.133ZHubSpot CRM was selected to reduce the cost of our previous CRM expenses (Salesforce) for an organization that was (and still is) in it's early growth stages. The cost and cumbersome nature of SFDC is too much to manage for an organization that has never used a CRM and is looking to grow quickly and easily with valuable tools.,HubSpot CRM makes managing contacts and their associated deals / companies much easier than any CRM I've used in the past.
HubSpot CRM contact management is awesome. You can really easily change lots of contact data or ownership, something SFDC is sorely missing.,HubSpot CRM has room for improvement on custom views. The ability for reps to update or view different fields is a little too open.. the recent BETA release is really making great strides to help fix that though!!,10,Our company has been around a long time but they were never able to see the revenue or project the revenues they may get from new leads. HubSpot CRM was a way to quickly build that into our business process and now we can finally see our growth and projected growth.,Salesforce,Salesforce.comMike RizzoEasy to use with some great features2017-08-18T19:27:32.237ZIt is used mainly for the sales team to keep logging and tracking customer activities and interaction.,Easy to create segmentations of customers based on different criteria.
Integration with Gmail.,Better integration with other platforms.
Provide a case or ticket function to serve as customer support tool.,8,It comes free with the HubSpot marketing platform for us to use.,Salesforce,MailChimp, Zapier, InvocaToby MeiAn easy to learn CRM, that has everything you need2017-03-23T18:11:11.032ZWe use it as a whole organisation and it's our only CRM. I have previously used other CRM software, but this is definitely the easiest to use. It's been invaluable in keeping track of all our leads, making sure we followed up with all of them and track all the activity done by the individual salespeople for each contact. Plus, the fact that it automatically tracks the online activity of the contacts is invaluable information. We always recommend to all our clients to use it.,Automatically tracking online activity of contacts
Easy to use and learn
Well organised,Stronger back-history tracking
Better deliverability of the emails from the CRM,10,Increased the leads by 200%
Improved out follow-up process,SharpSpringStephanie Reed
Unspecified
HubSpot CRM
485 Ratings
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