TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/9a/F2/KUNOUIKXKOJ0.PNGHubSpotBest free software for CRM2018-07-17T19:06:08.668ZHubSpot CRM helps manage and track all the contact information of potential clients and customers. It is used by the whole organization,The customer support team is quick to respond through email and phone which is very helpful
The overall software is simple, intuitive and very user-friendly
Free-version offers a lot of features and is useful for small to medium-sized organizations,The software dashboard could be simplified as contacts are segregated into contact list and companies
Also, the features need to be displayed in a better format for customization
The pricing for an upgrade could be reduced,9,Able to track lead contacts
Categories for contacts are available which provides good information
Some analytics is also available for review,ContactWorld for Salesforce,Skype, UltiPro, DropboxShekhar JayakumarFree Hubspot User Review2018-06-20T16:55:45.882ZHubSpot Sales is mainly used by our sales team. We wanted to have a CRM to centralize contact information and track email communication. The CRM is overpriced for what it offers as you can find a similar solution at a much lower price.,Email Tracking
Setting reminders
Navigation and the whole interface is clean and nice.,Pricing is for me at least one of the biggest issues.,9,The feature of email tracking gives the information about the location and device along with the time. It has been very helpful as when the mail has been opened twice from a different location or device for me it's a high-interest lead as it was passed on to either a decision maker or influencer. This feature alone has helped me prioritize leads and has a positive impact on ROI.,Zoho CRM,RingCentral, Glip, MailTrackGovind RaiHubSpot CRM For Agencies2017-05-18T21:24:07.931ZI selected and drove the implementation and adoption of Hubspot CRM in our digital agency, across the sales and marketing organization, which include the agency C-Levels. As an organization focused on targeting and prospecting into executives within Internet Retailer Top 500 companies, Hubspot was positioned as a tool to enable a more robust method of managing our intake and acquisition pipeline, helping us to incorporate up-to-date reporting and dashboarding to visually illustrate our penetration into the IR500. Other business needs included a seamless migration and deduplication of data from Pipedrive (our legacy tool), and the ability to track and record communications with executives at target organizations.,Hubspot updates the product quickly and regularly, meaning that savvy users can often expect expanded functionality within a relatively short timeframe.
General ease of data sync and importing means records can be quickly and easily updated (and deduplicated against existing records) once you have the tips and tricks of formatting down.
Features like integration with Gmail mean that you can track and capture all conversations with target prospects, informing your activities going forward.
Dedicated support and implementation are vital when you’re a lean team implementing a product, and Hubspot offers these services.
Building target lists by location, vertical, and even contact role is easy and fast.
Mass imports and exports take no time at all, meaning you can update swaths of your contact lists to incorporate new data points or changes.
HubSpot's built-in Insights provide excellent company-level information, anchored to email domain, providing all sorts of vertical and industry information about target companies.,The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.,7,Hubspot implementation definitely evolved into a much bigger project than initially scoped during the sales cycle. This was not an ideal scenario, but the tool did eventually help us to streamline and sync our acquisition activities once setup was complete. A very positive note is that despite the difficulties noted, Hubspot was very responsive to our requests, using them to inform new version releases and eventually add features such as automated email capture which were very important to our executive team. For the size and nature of our agency, Hubspot eventually delivered on our requirements to an acceptable level, with some caveats.,SugarCRM and Pipedrive,acRyan Roch, CSMHubspot Sales CRM good enough, but not for everyone2018-03-23T17:32:39.034ZWe use Hubspot CRM for prospecting, managing leads and managing sales opportunities. Our admin, sales and marketing teams use the system on a daily basis. We use it to forecast sales and manage deals and track the sales team's performance. We also use CRM to communicate with our leads and customers.,Tracking email opens and website revisits.
Providing info on companies visiting our website,The reporting is very limited, difficult to customize, and needs a lot of work.
Lots of basic CRM features are lacking, like the support of multiple currencies, tracking recurring revenue opportunities.,6,We cannot attribute a positive ROI on our business at this time.,salesforce,HubSpot, TeamSupportShannon ArnoldHubSpot CRM - Fantastic for SMEs2018-03-14T14:58:57.223ZHubSpot CRM is used by the whole business to manage opportunities from the point of creation throughout the entire pipeline. It helps us to stay organised and process-driven around sales, and informs future marketing activity based on sales outcomes. HubSpot CRM organises and enriches our prospect data, tracks important communications and helps us to continually optimise our sales processes.,Makes managing contact data a breeze. Unlike other CRMs which require many clicks, or the creation of complex reports, to get to important data, HubSpot instantly gets you there, meaning you can get on with what you need to do far quicker.
User-friendly and intuitive UI. HubSpot CRM is a breeze to use. Data is presented quickly and legibly. Navigation is intuitive and there is no time lost clicking around looking for the right screen.
Automatic identification and association of accounts. HubSpot CRM saves you tons of time by gathering publicly available information to kick start your account creation and management.
Fantastic customer support - Fast to respond, extremely knowledgeable and always friendly.,No support for multiple currencies within deals,10,HubSpot CRM has directly impact business growth. We know now exactly where all our deals are, enabling us to time our follow ups perfectly. Its also provided us with the measurability and insight with which to develop our business development function.,Salesforce.com, SugarCRM, Pipedrive and HighrisePhil Vallender
Unspecified
HubSpot CRM
380 Ratings
