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https://media.trustradius.com/product-logos/9a/F2/KUNOUIKXKOJ0.PNGGood CRMWe use HubSpot CRM to manage our current clients as well as prospective clients. We create lists based on their journey in the buyer's cycle and distribute content and information based on their stage in the journey. It is used across about half of our organization and addresses the problem of organizing our many contacts.,Able to make and customize lists based on any contact property Tracks all communication with contacts Goes out and finds information about contacts such as company info and Twitter handle,Sometimes slow to update contact properties Difficult to merge duplicates,10,It has saved us a lot of time managing contacts It has shown no negative impact,Salesforce,Microsoft Office 2016, ProWorkflow, Adobe PhotoshopAmazing for the lean startupHubSpot is the central hub for managing all of our customer relationships and deal stages. In essence, it is my second brain! I am in it every day and could not imagine running my business without it!,Intuitive Automatic Domain Contact Info Alerts/Reminders,Marketing Customer Service Need a phone line to call,10,5x in Sales YOY 5x in Profit YOYHubspot was not my choice, nor would it beWe use HubSpot across our organization for sales, marketing and customer success to track our prospective and current accounts along with their respective contacts, deals etc. We've lightly implemented workflow, mostly along marketing for tracking of activity and conversion with our website. We recently hired a central administrator who sits in the marketing department.,Cheap Easy to deploy Integration with gmail,Reports and Dashboards lack any ability to customize Interface is horrible for sales reps to review account activity, everything gets nested requiring multiple clicks to open threads. Reports cannot be scheduled and sent via email.,4,My entire team grumbles about HubSpot CRM. Nobody likes to use it, but it's what we have.,Salesforce.com,SlackHubSpot is great!Currently, we use it in our marketing and sales departments. HubSpot CRM helps us keep our contact data base clean, helps us with emails, landing pages, CTAs and forms, and making processes automated through workflows.,Helps us keep our contact database clean Helps us automate processes through workflows Helps us understand analytics through insightful data,Some functionality within workflows is missing, making things a bit tricky. Contact and Company property fields syncing or auto-updating when changed is missing.,10,Very positive impact.Simple to use CRM best suited for inbound marketersHubSpot is being used across multiple departments but mostly in sales and marketing. HubSpot gives us the ability to store customer and prospect information in one central place. The main business problem it addresses is giving us transparency and visibility into the health of our business. Sales uses it to track and manage deals within the sales process so that our team can accurately forecast month over month expected revenue.,Ease of use. Having used multiple CRM's in the past including Netsuite and Salesforce, HubSpot takes the cake in terms of ease of use. The learning curve is significantly shorter than other CRM's. HubSpot Sales that is integrated within Hubspot is a major plus for me as a sales rep. With it, I can track emails, manage my meetings, and save email templates for quicker prospecting. It's an inbound marketing machine. It easily tracks prospects lifetime activity of what content they downloaded, did they visit the site, or request a demo and scores them appropriately so you can see how familiar they are with your company and interest level.,No particular cons stand out. Reporting is not as granular as Salesforce but HubSpot is great in its own way. It makes things as simple as possible.,8,HubSpot helped us grow since we implemented them. Deals are much easier to track and forecast. This was very important to our global business with multiple offices around the country. Being able to quickly identify activity and deals happening across the globe was very important to us.Hubspot is the BOMB!Hubspot is being used in many areas today. I personally use the CRM and tools to manage and collect information from potential renters for properties that I manage. I also use it for automated B2B marketing for freelance clients; and am consulting with a manufacturing company to integrate Hubspot for both sales and marketing.,Create Lead Gen pages with Forms to collect information from your leads Create workflows based on triggers to keep your company front of mind to your prospects Sales Pro tools are great for managing a list and keeping track of conversations - link it to your email!,I'm not a fan of the new design tools. The previous version was much more intuitive. Managing COMPANY vs. CONTACT is a bit confusing. I've found discussions on this very topic going back 3 years and no solutions have yet been presented.,10,Hubspot has had a very positive impact on my overall ability to move from a W2 employee to a consultant/freelancer for multiple companies. Having the skills to make this program work for a variety of companies has been the key to my success.,NetSuite,NetSuite, Wix, WordPressSimple and Smart CRM PlatformI have used many other CRM platforms in the past but found it very hard to generate the leads and following up with them whenever needed. HubSpot has made my work very simple and easy and found a lot of options where I could solve my problems like generating the leads, sending emails, calling, creating tasks, and scheduling meetings.,Smart and simple to use. User-friendly. Helps the organization to increase its revenue and its marketing activities. Emails sent through HubSpot can be logged and tracked which helps me to connect with my leads. No coding problem. Email sequence helps me to lessen my time and effort and to generate old or lost leads which helps to increase the revenue.,Whenever I get a new lead it is hidden and there are chances of missing out the opportunities from those leads. Breakage in voice when on a conference call.,10,Helps me to lessen my time and effort and to generate old or lost leads which helps to increase the revenue. Hubspot CRM helps me to generate my leads and get in touch with my leads efficiently and maintain the records in safe and secure way. Makes your work very simple and easy where you can increase and develop your organization's revenue and its goals.,Zoho CRM,Skype, Google Hangouts, Google DriveHubSpot CRM For AgenciesI selected and drove the implementation and adoption of Hubspot CRM in our digital agency, across the sales and marketing organization, which include the agency C-Levels. As an organization focused on targeting and prospecting into executives within Internet Retailer Top 500 companies, Hubspot was positioned as a tool to enable a more robust method of managing our intake and acquisition pipeline, helping us to incorporate up-to-date reporting and dashboarding to visually illustrate our penetration into the IR500. Other business needs included a seamless migration and deduplication of data from Pipedrive (our legacy tool), and the ability to track and record communications with executives at target organizations.,Hubspot updates the product quickly and regularly, meaning that savvy users can often expect expanded functionality within a relatively short timeframe. General ease of data sync and importing means records can be quickly and easily updated (and deduplicated against existing records) once you have the tips and tricks of formatting down. Features like integration with Gmail mean that you can track and capture all conversations with target prospects, informing your activities going forward. Dedicated support and implementation are vital when you’re a lean team implementing a product, and Hubspot offers these services. Building target lists by location, vertical, and even contact role is easy and fast. Mass imports and exports take no time at all, meaning you can update swaths of your contact lists to incorporate new data points or changes. HubSpot's built-in Insights provide excellent company-level information, anchored to email domain, providing all sorts of vertical and industry information about target companies.,The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions. Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state. Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist. Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs. Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release. We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive. Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.,8,Hubspot implementation definitely evolved into a much bigger project than initially scoped during the sales cycle. This was not an ideal scenario, but the tool did eventually help us to streamline and sync our acquisition activities once setup was complete. A very positive note is that despite the difficulties noted, Hubspot was very responsive to our requests, using them to inform new version releases and eventually add features such as automated email capture which were very important to our executive team. For the size and nature of our agency, Hubspot eventually delivered on our requirements to an acceptable level, with some caveats.,SugarCRM and Pipedrive,acA great CRM - Awesome introduction to the HubSpot ecosystem for companiesWe use HubSpot's CRM for most of our task management, leads, and marketing tracking in our marketing workflow. HubSpot lets us track our blog and website marketing, create templates/follow-ups for sales, and track all of our leads by stage. It also helps to integrate many of the other HubSpot tools like email support easily into our sales/marketing workflow.,Super-intuitive - HubSpot's UI is very well-constructed, and was very easy for our team to get used to. Cheap - Many of the basic CRM features are in the free or $50/month plans. Easy logging and other integrations - HubSpot provides comprehensive tools to track notes, phone calls, attach documents, gain leads, etc... allowing for an all-inclusive sales interface.,Can get quite expensive - If you are looking more advanced tools, like SEO, strategy, and social media tools, they are included in some of the more expensive plans, which are only billed annually. Doesn't integrate into other email tools - If you use a third-party email client there is no ability to track those emails through HubSpot's CRM currently. Sometimes slow - The UI can sometimes slow a bit down but this is quite a small con.,8,Positive - Super-affordable CRM tool that definitely increased the number of leads we process, and helped us introduce specific tracking. Negative - More advanced features come with an expensive price and commitment of annual plans. Positive - Comprehensive sales and marketing tracking allowed us to improve our sales across the board.,Streak,Google Cloud AI, Google Voice, Google DriveWe're all spoiled to have a free CRM like HubspotWe use Hubspot CRM across our company for managing the entire spectrum of our contacts (leads, clients, and our certified coaches). Presently, we sync Hubspot CRM with another marketing automation tool to deploy email nurture campaigns and the email components of our programs for clients, but we will probably bring that all under one roof with Hubspot before too long. Hubspot CRM does a great job of balancing flexibility (we can structure it how we want and create unlimited custom properties to support that setup) with ease of use (it doesn't take one or more dedicated and trained staff to build our setup and maintain it for us). Since we're a small and growing company, we've been able to easily adapt Hubspot CRM to our needs as our company has changed from a strategic and personnel standpoint. Hubspot CRM is also the most integration-friendly tool our stack. Since it's so popular, most marketing and product software platforms integrate with it one way or another. It's made it very easy for us to plug in our other tools and build some fun automation, both client-facing and backstage.,Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed. Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information. Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.,Integrations are typically a strength of the Hubspot platform, but they still have a long way to go in the e-commerce category. Unless you're using one of the most popular e-commerce platforms like Shopify, BigCommerce, or Magento, you're going to have a lot of custom dev work on your hands. Would love to see more integrations in this area in order to add e-commerce sales revenue data to other offline purchases that get logged by sales reps.,9,Hubspot CRM has solved a lot of headaches with lead management for us. Before I arrived, everyone was managing their own contact lists separately and we had no coordination (bear in mind that we are a small company of 5 at the moment). Getting everything centralized with Hubspot CRM has saved me countless hours and made it possible to lay a foundation of basic automation that is ready to grow with us as a company. We've had a substantial decrease in order processing errors since deploying Hubspot CRM with our fulfillment personnel. Hubspot CRM saves me approximately 30 minutes each day over our previous set up because I can more easily filter and segment our list to get lead and customer information I need.,Base CRM and ActiveCampaignA guided marketing and sales solutionHubSpot ties sales and marketing together to make all of our flows run easily. It is great for managing our workflows. It has been great not only for marketing but for sales to be able to schedule meetings and track where we are at in the sales process with each client.,Easy to use workflows Easy to read dashboards and reports for pipline Great for scheduling meetings and creating phone ques for sales team,ROI for smaller clients If using light version some creative workarounds need to be put in place Can seem more expensive than other alternatives,9,Increased efficiency of sales reps by 2 times Increased top of funnel leads through tracking Easy to use interface for training new users,Best CRM for getting started with your business!HubSpot is being used for sales prospecting and managing our sales pipeline. It allows us to keep track of the customers we've already reached out to so we know what interactions we've had with them as well as visualize how full our pipeline is and who we need to follow up with.,Easy to learn/use It's free! Has everything you'd expect from a free CRM and is the best free CRM for getting started as you figure out what needs you have in your processes that I've seen Lots of trainings on how to use the software,It can sometimes be difficult to navigate and figure out where you are when you're first learning the software, but any CRM with a lot of features will have that challenge It could definitely use more sophisticated de-duping options,9,It's saved us money from having to pay for a more sophisticated CRM that we didn't need Allowed us to effectively track and personalize communications to prospects and customersIf your company is serious about sales and marketing, HubSpot CRM is what you need!My organization is currently utilizing HubSpot to drive our marketing department. It's very helpful for the sales department, too, but we are primarily using it for its fantastic marketing features. It addresses a problem we've faced for years: how to manage all of our marketing (social media, email, landing pages, blog, etc.) in a single location. HubSpot is the ultimate tool to meet this need.,HubSpot's customer service is absolutely top-notch. The CRM can be very confusing and tricky to navigate if you're untrained. When I first started with it, I was extremely overwhelmed. Luckily, HubSpot provides an on-boarding manager for your team to help you train on the tool and get familiar with how it works. After an introductory period, you're then passed to an account manager who you have regular check-ins with to make sure your team is getting all their questions answered, getting tips, etc. HubSpot also has a chat feature, so while you're working within the tool, you can get any question you need answered right away most of the time. Sometimes a chat agent isn't available, but you can always fall back on their extensive user FAQ database. They're always improving the product. It seems that nearly every week, there's a new feature for one of the various marketing tools they have, and these are features that (oftentimes) are suggested by the user community. As a user, you can actually write into their 'ideas forum' to suggest updates and improvements. HubSpot's people actually keep track of this and implement a ton of the changes users suggest! Even if you're a beginner with no marketing background or knowledge, HubSpot makes it super easy to learn not only how to use their tool, but also marketing strategy in general. They've got an extensive list of marketing courses that are free for users to access and they'll teach you everything from SEO strategy to email marketing basics to how to utilize paid ads and more. They really make you feel like they truly care about you improving and learning.,The only area where I'd like to see HubSpot improve is in their design manager (specifically for emails and landing pages). Sometimes the pre-built templates and modules are extremely tricky to modify for my needs. I can usually find a workaround, but I think this is the only area where they could improve. Everything else is fantastic.,10,HubSpot has allowed us to track our marketing from all sides (blog, email, social, etc.) so we can pinpoint what's working for our marketing strategy and what's not. This has definitely helped us improve our tactics while maintaining contact with the people who stay engaged with our content. Because the marketing dashboard is so in-depth, we've been able to shift our business objectives slightly to meet the interest of our target audience/demographic. Their various planning and strategy tools have helped our team focus our business direction based on the latest trends within our specific industry. HubSpot really makes it super easy to collaborate with the rest of your team and get campaigns organized, keep up with your content calendar, assign tasks, and generally make sure nothing falls through the cracks.,AWeber and Highrise,Highrise, AWeberHubSpot CRM - The Best On-boarding Experience is Just The BeginningWe use it to build a CRM for our clients - it helps us channel leads generated on LinkedIn & via cold email to a space where our clients can take action on them in an organized and systematized way. The onboarding is super simple and easy to use.,Importing and exporting leads Tracking the follow of leads and deals Generating analytics and reports Allowing for easy access to leads and prospects from anywhere,UI/UX can always improve LinkedIn Integration - must be added It would be great to have pre written templates and snippets,8,I manage to retain clients for longer with the added functionality I give them. Clearer view and better control of my pipeline. No leads and prospects fall between the cracks anymore - they all get handled.,Pipedrive,monday, Trello, Google Analytics, Facebook for BusinessBest free software for CRMHubSpot CRM helps manage and track all the contact information of potential clients and customers. It is used by the whole organization,The customer support team is quick to respond through email and phone which is very helpful The overall software is simple, intuitive and very user-friendly Free-version offers a lot of features and is useful for small to medium-sized organizations,The software dashboard could be simplified as contacts are segregated into contact list and companies Also, the features need to be displayed in a better format for customization The pricing for an upgrade could be reduced,9,Able to track lead contacts Categories for contacts are available which provides good information Some analytics is also available for review,ContactWorld for Salesforce,Skype, UltiPro, DropboxFree Hubspot User ReviewHubSpot Sales is mainly used by our sales team. We wanted to have a CRM to centralize contact information and track email communication. The CRM is overpriced for what it offers as you can find a similar solution at a much lower price.,Email Tracking Setting reminders Navigation and the whole interface is clean and nice.,Pricing is for me at least one of the biggest issues.,9,The feature of email tracking gives the information about the location and device along with the time. It has been very helpful as when the mail has been opened twice from a different location or device for me it's a high-interest lead as it was passed on to either a decision maker or influencer. This feature alone has helped me prioritize leads and has a positive impact on ROI.,Zoho CRM,RingCentral, Glip, MailTrackHubspot Sales CRM good enough, but not for everyoneWe use Hubspot CRM for prospecting, managing leads and managing sales opportunities. Our admin, sales and marketing teams use the system on a daily basis. We use it to forecast sales and manage deals and track the sales team's performance. We also use CRM to communicate with our leads and customers.,Tracking email opens and website revisits. Providing info on companies visiting our website,The reporting is very limited, difficult to customize, and needs a lot of work. Lots of basic CRM features are lacking, like the support of multiple currencies, tracking recurring revenue opportunities.,6,We cannot attribute a positive ROI on our business at this time.,salesforce,HubSpot, TeamSupportHubSpot CRM - Fantastic for SMEsHubSpot CRM is used by the whole business to manage opportunities from the point of creation throughout the entire pipeline. It helps us to stay organised and process-driven around sales, and informs future marketing activity based on sales outcomes. HubSpot CRM organises and enriches our prospect data, tracks important communications and helps us to continually optimise our sales processes.,Makes managing contact data a breeze. Unlike other CRMs which require many clicks, or the creation of complex reports, to get to important data, HubSpot instantly gets you there, meaning you can get on with what you need to do far quicker. User-friendly and intuitive UI. HubSpot CRM is a breeze to use. Data is presented quickly and legibly. Navigation is intuitive and there is no time lost clicking around looking for the right screen. Automatic identification and association of accounts. HubSpot CRM saves you tons of time by gathering publicly available information to kick start your account creation and management. Fantastic customer support - Fast to respond, extremely knowledgeable and always friendly.,No support for multiple currencies within deals,10,HubSpot CRM has directly impact business growth. We know now exactly where all our deals are, enabling us to time our follow ups perfectly. Its also provided us with the measurability and insight with which to develop our business development function.,Salesforce.com, SugarCRM, Pipedrive and HighriseFREE, simple and awesome!We use HubSpot CRM for ourselves and our clients. Across sales and marketing departments to align the customer journey and manage our pipeline. The integration with the marketing platform enables us to have full insight and access closed-loop reporting across all customers. The simple, intuitive system is both easy to manage and FREE!,Simple to set up and use on a daily basis It's FREE and still offers a higher spec than some paid for CRMs Integration of other tools and automation functionality is a bonus (sequences, meetings, calls, Sales Pro add-on, etc),You can't import 'notes' from an existing CRM or database,10,Free CRM Reduced management/time spent on having multiple platforms Full integration with marketing has streamlined output, lead management, and overall qualification.,salesforce,HubSpot, HubSpot SalesHubSpot OverviewWe use HubSpot CRM to manage all marketing and sales activity across the organization (higher education). HubSpot is particularly useful for us because it allows us to stay organized while working remotely in different time zones. It has inter CRM communication abilities, as well integration with other marketing and sales platforms (Facebook Ads,Hotjarr, etc). I highly recommend it to anyone that is on the fence about buying it. With that being said, the price is a drawback and they charge for additional add-ons that you would think are free.,Email Drip Campaigns Customer Management Integration with Other Platforms,Price More depth than just breadth-Enable smart content on all pages, enable email retargeting, integrate with google analytics Better UX-dashboards aren't as straightforward as they seem,8,Chat-$50 extra per month; have gotten some customers from it Email-Automation-Saved tons of time with COS-Saved web developer costsHubSpot ServicesIt is used by everyone in the organization and it addresses problems such as task management, helps design and customize templates, and helps build relationship with our customers. Its easy for customers to book meetings with us. It has also helped us with sales and marketing. We now get to track leads and learn and improve everyday.,Task Management Sales Leads Booking Meetings Building a Relationship with Customers Easy Communication within an Organization,I still think we need to find a way to send Newsletters Cant send Bulk emails Most people in africa dont understand or know Hubspot,10,Improved ROI Easy to track objectives Still learning more,Capsule CRM,MailChimp, Zapier,10,2,Time management Relationship building Sales,Lead flows in website Time management Booking of meetings,Time Management Sales Content Marketing,10Gave us more for the price of Free.Hubspot basically gives my business an important program for free. Business-wise, it has allowed us merge all our marketing effort together and manage them from one dashboard. Basically, my entire startup team uses hubspot; and it has greatly assisted the team to work together more.,Sales lead generation. Setting task reminders Contact management.,Slow, clunky mobile app. Poor UX. Poor integration with Office 365 and Gmail.,8,Hubspot enabled us save money being spent on a CRM and provided us with the opportunity to better manage our customer data.,Acuity Scheduling, Pivotal CRM Marketing AutomationHubSpot CRMWe use HubSpot CRM in our marketing department. It allows us to see our sales team's notes, comments, and activities without having to log into another system. Our contacts' information is shared across the platforms. Previously, we had not been sending marketing emails because our sales and marketing team didn't share data, but now that we do we have been able to increase our lead nurturing and our sales funnel process.,HubSpot support is unmatched HubSpot CRM is easy to use and intuitive The price of the tool is great!,Since the CRM was created by marketing focused individuals, it isn't set up in a way that some salespeople enjoy I know HubSpot is usually adding to the CRM, but I feel like there are some gaps that still exist,9,It has had a positive impact on our company by allowing us to expand our marketing effortsHubSpot is “Spot On” with helping us achieve our goalsWe use HubSpot for lead nurturing campaigns across multiple persona groups. These campaigns include landing pages, emails, and ROI tracking efforts. Because of HubSpot we are able to learn more about our current customers and also utilize the list tools to segment our contacts for increased rationalization.,Responsive technical team that can assist with every issue in a thoughtful and delightful way Workflow tool is very visual and easy to understand as you build out automated campaigns Email and landing page metric page layouts make it easy to identify how your efforts are performing,Reports for lifecycle changes – for instance seeing the average amount of time a lead is a lead before becoming a customer More inclusive contact list parameters when dealing with adding multiple lists – for instance including a “contains” option instead of needing to add each list individually More options for utilizing UTM parameters – for instance, expanding the “other campaigns” option for source on landing pages for a more accurate view on first glance,9,HubSpot has allowed us to test our messaging to different groups and identify the messages that resonate best Because of HubSpot, we can identify which marketing channels are driving the best results on landing pages We are now capturing and nurturing leads based on their persona and can now target those leads with personalized messagingGreat CRM for current HubSpot users!We have used Hubspot CRM to coordinate our marketing and sales teams better. It has been great for getting everyone on the same page and sharing all the relevant information on customers, and interactions with them, that each team has. It has really helped unify our efforts so we can be more effective.,Works great with linking to Hubspot's marketing tools. Gives tons of ways to identify customers and keep track of where they are in various funnels. It's so nice when the CRM is able to fill in some of the customer info automatically.,It has taken some time to help get our sales staff familiar with the interface, but for those familiar with Hubspot it is a breeze. Trying to use some of the tools slightly outside of their normal use would have seemed impossible if not for some help from Hubspot staff.,8,It has helped our sales and marketing team better unify and be more efficient.
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HubSpot CRM
514 Ratings
Score 8.3 out of 101
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HubSpot CRM
514 Ratings
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Score 8.3 out of 101

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Ches Allen profile photo
October 03, 2019

Good CRM

Ches Allen
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use HubSpot CRM to manage our current clients as well as prospective clients. We create lists based on their journey in the buyer's cycle and distribute content and information based on their stage in the journey. It is used across about half of our organization and addresses the problem of organizing our many contacts.
  • Able to make and customize lists based on any contact property
  • Tracks all communication with contacts
  • Goes out and finds information about contacts such as company info and Twitter handle
  • Sometimes slow to update contact properties
  • Difficult to merge duplicates
HubSpot CRM is well suited for when we need to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers.
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Ely Khoury profile photo
September 10, 2019

Amazing for the lean startup

Ely Khoury
Score 10 out of 10
Vetted Review
Verified User
Review Source
HubSpot is the central hub for managing all of our customer relationships and deal stages. In essence, it is my second brain! I am in it every day and could not imagine running my business without it!
  • Intuitive
  • Automatic Domain Contact Info
  • Alerts/Reminders
  • Marketing
  • Customer Service
  • Need a phone line to call
HubSpot is well-suited for the lean entrepreneur on a "ramen noodle" diet that can grow their subscription with their business. Hubspot is one of the greatest examples to date of the effectiveness of the SaaS revolution.
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No photo available
September 11, 2019

Hubspot was not my choice, nor would it be

Verified User
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use HubSpot across our organization for sales, marketing and customer success to track our prospective and current accounts along with their respective contacts, deals etc. We've lightly implemented workflow, mostly along marketing for tracking of activity and conversion with our website. We recently hired a central administrator who sits in the marketing department.
  • Cheap
  • Easy to deploy
  • Integration with gmail
  • Reports and Dashboards lack any ability to customize
  • Interface is horrible for sales reps to review account activity, everything gets nested requiring multiple clicks to open threads.
  • Reports cannot be scheduled and sent via email.
If you don't have a lot of money, HubSpot would be your choice, I guess. I spend more time wrestling with HubSpot CRM than actual deriving value from it. If you are serious about driving and reporting on sales, bite the bullet and go with Salesforce, which can integrate the HubSpot marketing function.
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No photo available
September 10, 2019

HubSpot is great!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently, we use it in our marketing and sales departments. HubSpot CRM helps us keep our contact data base clean, helps us with emails, landing pages, CTAs and forms, and making processes automated through workflows.
  • Helps us keep our contact database clean
  • Helps us automate processes through workflows
  • Helps us understand analytics through insightful data
  • Some functionality within workflows is missing, making things a bit tricky.
  • Contact and Company property fields syncing or auto-updating when changed is missing.
Well suited for all business needs.
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No photo available
July 11, 2019

Simple to use CRM best suited for inbound marketers

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
HubSpot is being used across multiple departments but mostly in sales and marketing. HubSpot gives us the ability to store customer and prospect information in one central place. The main business problem it addresses is giving us transparency and visibility into the health of our business. Sales uses it to track and manage deals within the sales process so that our team can accurately forecast month over month expected revenue.
  • Ease of use. Having used multiple CRM's in the past including Netsuite and Salesforce, HubSpot takes the cake in terms of ease of use. The learning curve is significantly shorter than other CRM's.
  • HubSpot Sales that is integrated within Hubspot is a major plus for me as a sales rep. With it, I can track emails, manage my meetings, and save email templates for quicker prospecting.
  • It's an inbound marketing machine. It easily tracks prospects lifetime activity of what content they downloaded, did they visit the site, or request a demo and scores them appropriately so you can see how familiar they are with your company and interest level.
  • No particular cons stand out. Reporting is not as granular as Salesforce but HubSpot is great in its own way. It makes things as simple as possible.
HubSpot is best suited for growth companies. Everything that is done within HubSpot is geared towards inbound marketing and growing your business.
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September 25, 2019

Hubspot is the BOMB!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
Hubspot is being used in many areas today. I personally use the CRM and tools to manage and collect information from potential renters for properties that I manage. I also use it for automated B2B marketing for freelance clients; and am consulting with a manufacturing company to integrate Hubspot for both sales and marketing.
  • Create Lead Gen pages with Forms to collect information from your leads
  • Create workflows based on triggers to keep your company front of mind to your prospects
  • Sales Pro tools are great for managing a list and keeping track of conversations - link it to your email!
  • I'm not a fan of the new design tools. The previous version was much more intuitive.
  • Managing COMPANY vs. CONTACT is a bit confusing. I've found discussions on this very topic going back 3 years and no solutions have yet been presented.
Hubspot is well suited for any scenario I can think of. I've used it for personal data collection to large corporate marketing automation. I can't think of any specific scenario where it isn't well-suited.
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No photo available
April 23, 2019

Simple and Smart CRM Platform

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used many other CRM platforms in the past but found it very hard to generate the leads and following up with them whenever needed. HubSpot has made my work very simple and easy and found a lot of options where I could solve my problems like generating the leads, sending emails, calling, creating tasks, and scheduling meetings.
  • Smart and simple to use.
  • User-friendly.
  • Helps the organization to increase its revenue and its marketing activities.
  • Emails sent through HubSpot can be logged and tracked which helps me to connect with my leads.
  • No coding problem.
  • Email sequence helps me to lessen my time and effort and to generate old or lost leads which helps to increase the revenue.
  • Whenever I get a new lead it is hidden and there are chances of missing out the opportunities from those leads.
  • Breakage in voice when on a conference call.
Sales and Marketing: It helps me to generate my leads and get in touch with my leads efficiently and maintain the records in safe and secure way. It helps me to create tasks, send unlimited emails, calls, logs and many more. It also helps me to sort my leads in any particular order so that I would view the lead data any time which makes my work very easy. Various options like scheduling meetings, appointments, to-dos are its key features.
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Ryan Roch, CSM profile photo
March 13, 2019

HubSpot CRM For Agencies

Ryan Roch, CSM
Score 8 out of 10
Vetted Review
Verified User
Review Source
I selected and drove the implementation and adoption of Hubspot CRM in our digital agency, across the sales and marketing organization, which include the agency C-Levels. As an organization focused on targeting and prospecting into executives within Internet Retailer Top 500 companies, Hubspot was positioned as a tool to enable a more robust method of managing our intake and acquisition pipeline, helping us to incorporate up-to-date reporting and dashboarding to visually illustrate our penetration into the IR500. Other business needs included a seamless migration and deduplication of data from Pipedrive (our legacy tool), and the ability to track and record communications with executives at target organizations.
  • Hubspot updates the product quickly and regularly, meaning that savvy users can often expect expanded functionality within a relatively short timeframe.
  • General ease of data sync and importing means records can be quickly and easily updated (and deduplicated against existing records) once you have the tips and tricks of formatting down.
  • Features like integration with Gmail mean that you can track and capture all conversations with target prospects, informing your activities going forward.
  • Dedicated support and implementation are vital when you’re a lean team implementing a product, and Hubspot offers these services.
  • Building target lists by location, vertical, and even contact role is easy and fast.
  • Mass imports and exports take no time at all, meaning you can update swaths of your contact lists to incorporate new data points or changes.
  • HubSpot's built-in Insights provide excellent company-level information, anchored to email domain, providing all sorts of vertical and industry information about target companies.
  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
For a small to mid-sized company with limited business development and marketing resources, Hubspot is an excellent alternative to Pipedrive (lower-end but cheaper) and Salesforce (higher customizability, but requiring dedicated resources and management). Once you’ve spent time with the tool and learned its quirks, regular updating and management is a breeze. Mass changes to customer lists can shorten tedious research and list-building activities. Once you start to require more intensive dashboards and reporting, however, the limitations of this tool start to become very apparent. Anyone who requires more than basic levels of insight into how effectively they are positioning themselves into target organizations may want to consider hiring dedicated staff to manage the tool, building additional complementary tracking via Excel/Sheets, or looking slightly up-market. If your organization’s rate of growth is fairly high, I might not recommend investing in Hubspot CRM, as the investment of time and resources may negatively impact your ability to quickly pivot into a more advanced tool once you outgrow its capabilities.
Read Ryan Roch, CSM's full review
Fedor Paretsky profile photo
January 16, 2019

A great CRM - Awesome introduction to the HubSpot ecosystem for companies

Fedor Paretsky
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use HubSpot's CRM for most of our task management, leads, and marketing tracking in our marketing workflow. HubSpot lets us track our blog and website marketing, create templates/follow-ups for sales, and track all of our leads by stage. It also helps to integrate many of the other HubSpot tools like email support easily into our sales/marketing workflow.
  • Super-intuitive - HubSpot's UI is very well-constructed, and was very easy for our team to get used to.
  • Cheap - Many of the basic CRM features are in the free or $50/month plans.
  • Easy logging and other integrations - HubSpot provides comprehensive tools to track notes, phone calls, attach documents, gain leads, etc... allowing for an all-inclusive sales interface.
  • Can get quite expensive - If you are looking more advanced tools, like SEO, strategy, and social media tools, they are included in some of the more expensive plans, which are only billed annually.
  • Doesn't integrate into other email tools - If you use a third-party email client there is no ability to track those emails through HubSpot's CRM currently.
  • Sometimes slow - The UI can sometimes slow a bit down but this is quite a small con.
HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Read Fedor Paretsky's full review
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January 09, 2019

We're all spoiled to have a free CRM like Hubspot

Josh Summerhays
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Hubspot CRM across our company for managing the entire spectrum of our contacts (leads, clients, and our certified coaches). Presently, we sync Hubspot CRM with another marketing automation tool to deploy email nurture campaigns and the email components of our programs for clients, but we will probably bring that all under one roof with Hubspot before too long.

Hubspot CRM does a great job of balancing flexibility (we can structure it how we want and create unlimited custom properties to support that setup) with ease of use (it doesn't take one or more dedicated and trained staff to build our setup and maintain it for us). Since we're a small and growing company, we've been able to easily adapt Hubspot CRM to our needs as our company has changed from a strategic and personnel standpoint.

Hubspot CRM is also the most integration-friendly tool our stack. Since it's so popular, most marketing and product software platforms integrate with it one way or another. It's made it very easy for us to plug in our other tools and build some fun automation, both client-facing and backstage.
  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
  • Integrations are typically a strength of the Hubspot platform, but they still have a long way to go in the e-commerce category. Unless you're using one of the most popular e-commerce platforms like Shopify, BigCommerce, or Magento, you're going to have a lot of custom dev work on your hands. Would love to see more integrations in this area in order to add e-commerce sales revenue data to other offline purchases that get logged by sales reps.
Hubspot CRM as a stand-alone free product is great if you are just getting started, are very small, and don't have a huge list or a lot of complexity to the list. It's easy to maintain great records, send personal emails to contacts, get information on contacts, segment your list into actionable groupings with filters, and so forth.

If you need reporting from your CRM setup, don't use Hubspot unless you're going to pay for additional functionality from their Hub products (Marketing, Sales, or Service). You don't get much reporting functionality without paying.
Read Josh Summerhays's full review
Tanner Holt profile photo
March 02, 2019

A guided marketing and sales solution

Tanner Holt
Score 9 out of 10
Vetted Review
Verified User
Review Source
HubSpot ties sales and marketing together to make all of our flows run easily. It is great for managing our workflows. It has been great not only for marketing but for sales to be able to schedule meetings and track where we are at in the sales process with each client.
  • Easy to use workflows
  • Easy to read dashboards and reports for pipline
  • Great for scheduling meetings and creating phone ques for sales team
  • ROI for smaller clients
  • If using light version some creative workarounds need to be put in place
  • Can seem more expensive than other alternatives
I highly recommend HubSpot. They have a great system and a great wealth of resources for any sales or marketing challenge. The only thing I don't like is the cost, at times it seems more expensive especially for smaller clients, but once used and you start building out the system it is worth the value.
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Brad Henderson profile photo
February 04, 2019

Best CRM for getting started with your business!

Brad Henderson
Score 9 out of 10
Vetted Review
Verified User
Review Source
HubSpot is being used for sales prospecting and managing our sales pipeline. It allows us to keep track of the customers we've already reached out to so we know what interactions we've had with them as well as visualize how full our pipeline is and who we need to follow up with.
  • Easy to learn/use
  • It's free!
  • Has everything you'd expect from a free CRM and is the best free CRM for getting started as you figure out what needs you have in your processes that I've seen
  • Lots of trainings on how to use the software
  • It can sometimes be difficult to navigate and figure out where you are when you're first learning the software, but any CRM with a lot of features will have that challenge
  • It could definitely use more sophisticated de-duping options
HubSpot CRM is incredible for young startups that are just getting started as it's free and has a lot of features that come with it. If you're a B2B Saas company planning to scale you'd be much better off just biting the bullet and paying for salesforce of the bat so you aren't having to convert later when you've reached the end of HubSpots' abilities.
Read Brad Henderson's full review
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December 17, 2018

If your company is serious about sales and marketing, HubSpot CRM is what you need!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
My organization is currently utilizing HubSpot to drive our marketing department. It's very helpful for the sales department, too, but we are primarily using it for its fantastic marketing features. It addresses a problem we've faced for years: how to manage all of our marketing (social media, email, landing pages, blog, etc.) in a single location. HubSpot is the ultimate tool to meet this need.
  • HubSpot's customer service is absolutely top-notch. The CRM can be very confusing and tricky to navigate if you're untrained. When I first started with it, I was extremely overwhelmed. Luckily, HubSpot provides an on-boarding manager for your team to help you train on the tool and get familiar with how it works. After an introductory period, you're then passed to an account manager who you have regular check-ins with to make sure your team is getting all their questions answered, getting tips, etc. HubSpot also has a chat feature, so while you're working within the tool, you can get any question you need answered right away most of the time. Sometimes a chat agent isn't available, but you can always fall back on their extensive user FAQ database.
  • They're always improving the product. It seems that nearly every week, there's a new feature for one of the various marketing tools they have, and these are features that (oftentimes) are suggested by the user community. As a user, you can actually write into their 'ideas forum' to suggest updates and improvements. HubSpot's people actually keep track of this and implement a ton of the changes users suggest!
  • Even if you're a beginner with no marketing background or knowledge, HubSpot makes it super easy to learn not only how to use their tool, but also marketing strategy in general. They've got an extensive list of marketing courses that are free for users to access and they'll teach you everything from SEO strategy to email marketing basics to how to utilize paid ads and more. They really make you feel like they truly care about you improving and learning.
  • The only area where I'd like to see HubSpot improve is in their design manager (specifically for emails and landing pages). Sometimes the pre-built templates and modules are extremely tricky to modify for my needs. I can usually find a workaround, but I think this is the only area where they could improve. Everything else is fantastic.
Given the cost of investment for this product, I'd say HubSpot CRM is more suited to medium- to large-sized organizations. If you're an individual, this probably would not be feasible to invest in. There is a free version, however it doesn't have nearly as much functionality as the paid version. If you're an organization that is looking for an all-in-one sales and marketing tool, I would say absolutely go for it. My company has had it for almost a year and we love it!
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December 20, 2018

HubSpot CRM - The Best On-boarding Experience is Just The Beginning

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to build a CRM for our clients - it helps us channel leads generated on LinkedIn & via cold email to a space where our clients can take action on them in an organized and systematized way. The onboarding is super simple and easy to use.
  • Importing and exporting leads
  • Tracking the follow of leads and deals
  • Generating analytics and reports
  • Allowing for easy access to leads and prospects from anywhere
  • UI/UX can always improve
  • LinkedIn Integration - must be added
  • It would be great to have pre written templates and snippets
If you start small but have big plans, if you need lots of features in one system/platform, the HubSpot CRM is awesome.
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Shekhar Jayakumar profile photo
July 17, 2018

Best free software for CRM

Shekhar Jayakumar
Score 9 out of 10
Vetted Review
Verified User
Review Source
HubSpot CRM helps manage and track all the contact information of potential clients and customers. It is used by the whole organization
  • The customer support team is quick to respond through email and phone which is very helpful
  • The overall software is simple, intuitive and very user-friendly
  • Free-version offers a lot of features and is useful for small to medium-sized organizations
  • The software dashboard could be simplified as contacts are segregated into contact list and companies
  • Also, the features need to be displayed in a better format for customization
  • The pricing for an upgrade could be reduced
Small to medium-sized organizations can make full-utilization of the free software version, whereas for large organizations the premium version would be the best suited
Read Shekhar Jayakumar's full review
Govind Rai profile photo
June 20, 2018

Free Hubspot User Review

Govind Rai
Score 9 out of 10
Vetted Review
Verified User
Review Source
HubSpot Sales is mainly used by our sales team. We wanted to have a CRM to centralize contact information and track email communication. The CRM is overpriced for what it offers as you can find a similar solution at a much lower price.
  • Email Tracking
  • Setting reminders
  • Navigation and the whole interface is clean and nice.
  • Pricing is for me at least one of the biggest issues.
For small business owners who want to use a CRM or understand how a CRM works, HubSpot's free option might be the best option. The feature of email tracking is great. It is good for managing contacts, and keeping track of communication and tracking deals.
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Shannon Arnold profile photo
March 23, 2018

Hubspot Sales CRM good enough, but not for everyone

Shannon Arnold
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use HubSpot CRM for prospecting, managing leads and managing sales opportunities. Our admin, sales and marketing teams use the system on a daily basis. We use it to forecast sales and manage deals and track the sales team's performance. We also use CRM to communicate with our leads and customers.
  • Tracking email opens and website revisits.
  • Providing info on companies visiting our website
  • The reporting is very limited, difficult to customize, and needs a lot of work.
  • Lots of basic CRM features are lacking, like the support of multiple currencies, tracking recurring revenue opportunities.
HubSpot CRM is a great tool for startups or companies that do not have a CRM system. It is easy to learn when your team is not trained on a different CRM. If you're used to using a more mature CRM system, the switch will be tough and hard to adapt to. Data migration is also not easy.
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Phil Vallender profile photo
March 14, 2018

HubSpot CRM - Fantastic for SMEs

Phil Vallender
Score 10 out of 10
Vetted Review
Reseller
Review Source
HubSpot CRM is used by the whole business to manage opportunities from the point of creation throughout the entire pipeline. It helps us to stay organised and process-driven around sales, and informs future marketing activity based on sales outcomes. HubSpot CRM organises and enriches our prospect data, tracks important communications and helps us to continually optimise our sales processes.
  • Makes managing contact data a breeze. Unlike other CRMs which require many clicks, or the creation of complex reports, to get to important data, HubSpot instantly gets you there, meaning you can get on with what you need to do far quicker.
  • User-friendly and intuitive UI. HubSpot CRM is a breeze to use. Data is presented quickly and legibly. Navigation is intuitive and there is no time lost clicking around looking for the right screen.
  • Automatic identification and association of accounts. HubSpot CRM saves you tons of time by gathering publicly available information to kick start your account creation and management.
  • Fantastic customer support - Fast to respond, extremely knowledgeable and always friendly.
  • No support for multiple currencies within deals
HubSpot is ideal for SMEs but may not suit enterprises.
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Lindsey Witcherley profile photo
November 03, 2017

FREE, simple and awesome!

Lindsey Witcherley
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use HubSpot CRM for ourselves and our clients. Across sales and marketing departments to align the customer journey and manage our pipeline. The integration with the marketing platform enables us to have full insight and access closed-loop reporting across all customers. The simple, intuitive system is both easy to manage and FREE!
  • Simple to set up and use on a daily basis
  • It's FREE and still offers a higher spec than some paid for CRMs
  • Integration of other tools and automation functionality is a bonus (sequences, meetings, calls, Sales Pro add-on, etc)
  • You can't import 'notes' from an existing CRM or database
Read Lindsey Witcherley's full review
Diego Zacarias profile photo
January 09, 2018

HubSpot Overview

Diego Zacarias
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use HubSpot CRM to manage all marketing and sales activity across the organization (higher education). HubSpot is particularly useful for us because it allows us to stay organized while working remotely in different time zones. It has inter CRM communication abilities, as well integration with other marketing and sales platforms (Facebook Ads,Hotjarr, etc). I highly recommend it to anyone that is on the fence about buying it. With that being said, the price is a drawback and they charge for additional add-ons that you would think are free.
  • Email Drip Campaigns
  • Customer Management
  • Integration with Other Platforms
  • Price
  • More depth than just breadth-Enable smart content on all pages, enable email retargeting, integrate with google analytics
  • Better UX-dashboards aren't as straightforward as they seem
If you have a lot of clients to manage and want to automate marketing as much as possible, then I'd recommend it. However, I admit that for smaller businesses that don't need databases and only need a few particular marketing tools, there are cheaper alternatives that you should consider (MailChimp, etc). However, if you want a one-stop platform for analytics, marketing, and sales, then this is it.
Read Diego Zacarias's full review
Patricia Mataga profile photo
February 08, 2018

HubSpot Services

Patricia Mataga
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used by everyone in the organization and it addresses problems such as task management, helps design and customize templates, and helps build relationship with our customers. Its easy for customers to book meetings with us. It has also helped us with sales and marketing. We now get to track leads and learn and improve everyday.
  • Task Management
  • Sales Leads
  • Booking Meetings
  • Building a Relationship with Customers
  • Easy Communication within an Organization
  • I still think we need to find a way to send Newsletters
  • Cant send Bulk emails
  • Most people in africa dont understand or know Hubspot
When it comes to developing a relationship with a customer its just awesome, but, unfortunately, if you need to communicate to all the customers at once it is hard. It would solve time if it allowed us to send bulk emails or send newsletter to the clients easily without having to look for another tool.
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Suyi Harrison Iwalewe profile photo
December 19, 2017

Gave us more for the price of Free.

Suyi Harrison Iwalewe
Score 8 out of 10
Vetted Review
Verified User
Review Source
Hubspot basically gives my business an important program for free. Business-wise, it has allowed us merge all our marketing effort together and manage them from one dashboard. Basically, my entire startup team uses hubspot; and it has greatly assisted the team to work together more.
  • Sales lead generation.
  • Setting task reminders
  • Contact management.
  • Slow, clunky mobile app.
  • Poor UX.
  • Poor integration with Office 365 and Gmail.
Hubspot is great for startups in the area of putting all of your marketing data on one platform and analyzing this data to generate sales leads. However, for bigger companies, Hubspot CRM doesn't cover most of your needs; at least with the free version.
Read Suyi Harrison Iwalewe's full review
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March 28, 2018

HubSpot CRM

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use HubSpot CRM in our marketing department. It allows us to see our sales team's notes, comments, and activities without having to log into another system. Our contacts' information is shared across the platforms. Previously, we had not been sending marketing emails because our sales and marketing team didn't share data, but now that we do we have been able to increase our lead nurturing and our sales funnel process.
  • HubSpot support is unmatched
  • HubSpot CRM is easy to use and intuitive
  • The price of the tool is great!
  • Since the CRM was created by marketing focused individuals, it isn't set up in a way that some salespeople enjoy
  • I know HubSpot is usually adding to the CRM, but I feel like there are some gaps that still exist
If you are a smaller company, or just trying to find a CRM solution to replace your non-existent CRM or Excel files, HubSpot is a great option. And that is especially true if you have HubSpot marketing tool as well.
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Alycia Lambert profile photo
August 30, 2017

HubSpot is “Spot On” with helping us achieve our goals

Alycia Lambert
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use HubSpot for lead nurturing campaigns across multiple persona groups. These campaigns include landing pages, emails, and ROI tracking efforts. Because of HubSpot we are able to learn more about our current customers and also utilize the list tools to segment our contacts for increased rationalization.
  • Responsive technical team that can assist with every issue in a thoughtful and delightful way
  • Workflow tool is very visual and easy to understand as you build out automated campaigns
  • Email and landing page metric page layouts make it easy to identify how your efforts are performing
  • Reports for lifecycle changes – for instance seeing the average amount of time a lead is a lead before becoming a customer
  • More inclusive contact list parameters when dealing with adding multiple lists – for instance including a “contains” option instead of needing to add each list individually
  • More options for utilizing UTM parameters – for instance, expanding the “other campaigns” option for source on landing pages for a more accurate view on first glance
HubSpot is very well suited for organizations looking to obtain and nurture leads and learn more about their existing customers. Organizations without specific persona groups may have a more difficult time getting the most from the platform because the system works best with personalized efforts.
Read Alycia Lambert's full review
Rick Marsland profile photo
August 08, 2017

Great CRM for current HubSpot users!

Rick Marsland
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have used Hubspot CRM to coordinate our marketing and sales teams better. It has been great for getting everyone on the same page and sharing all the relevant information on customers, and interactions with them, that each team has. It has really helped unify our efforts so we can be more effective.
  • Works great with linking to Hubspot's marketing tools.
  • Gives tons of ways to identify customers and keep track of where they are in various funnels.
  • It's so nice when the CRM is able to fill in some of the customer info automatically.
  • It has taken some time to help get our sales staff familiar with the interface, but for those familiar with Hubspot it is a breeze.
  • Trying to use some of the tools slightly outside of their normal use would have seemed impossible if not for some help from Hubspot staff.
If you are currently using Hubspot's marketing tools it's a no-brainer. However, if your sales funnels and structure is out of the norm, be prepared to do some "customizing" and get some help from the Hubspot staff. The fact that it is free definitely sweetens the deal.
Read Rick Marsland's full review

HubSpot CRM Scorecard Summary

Likelihood to Recommend (514)
8.3
Likelihood to Renew (3)
10.0
Usability (2)
9.7
Support (2)
10.0
Implementation (3)
9.6

Feature Scorecard Summary

Customer data management / contact management (86)
8.9
Workflow management (80)
8.9
Territory management (52)
7.2
Opportunity management (81)
8.5
Integration with email client (e.g., Outlook or Gmail) (84)
8.7
Contract management (58)
8.0
Quote & order management (43)
7.4
Interaction tracking (81)
8.2
Channel / partner relationship management (55)
8.2
Case management (42)
8.0
Call center management (42)
8.6
Help desk management (39)
8.3
Lead management (82)
9.6
Email marketing (78)
9.0
Task management (72)
9.3
Billing and invoicing management (22)
7.0
Reporting (77)
8.9
Forecasting (63)
8.8
Pipeline visualization (74)
8.5
Customizable reports (67)
7.6
Custom fields (77)
8.8
Custom objects (56)
7.2
Scripting environment (33)
7.5
API for custom integration (47)
8.5
Single sign-on capability (49)
9.6
Role-based user permissions (73)
9.5
Social data (66)
8.6
Social engagement (65)
8.6
Marketing automation (70)
8.7
Compensation management (25)
7.9
Mobile access (61)
8.3

About HubSpot CRM

The HubSpot CRM system connects to tools already in use. It integrates with Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. Deeply integrated with HubSpot Marketing & Sidekick - HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time.

CRM Features

Salesforce Automation Features

  • Customer data/Contact Management
  • Opportunity Management
  • Email Templates
  • Task/Activity Management & Logging
  • Integration with Email Cient
  • Calendar Management
  • Interaction Tracking

Reporting & Analytics Features

  • Forecasting
  • Pipeline Visualization
  • Dashboards
  • Alerts / Notifications

Customization Features

  • Custom Fields
  • API for Custom Integration

Security Features

  • Role-based authorization

Social CRM Features

  • Social Data

Integrations with 3rd Party Software

  • Marketing Automation
  • Data Import and Export Features
  • Social Media Management
  • Content Management System
  • Web Conferencing / Demos
  • Email Marketing
  • Calendar
  • Sales Intelligence

Platform Features

  • Cloud-based
  • Mobile Access

Categories:  Customer Relationship Management (CRM)

HubSpot CRM Screenshots

HubSpot CRM Integrations

Userlike, Google Drive, Gmail, Google Calendar, Outlook for Windows, Apple Mail

HubSpot CRM Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Free Forever$0Per Month [Unlimited Users]

HubSpot CRM Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
HubSpot marketing product customers also have access to our phone support team

HubSpot CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS
Supported Languages: English