Cheers Oracle Service Cloud
March 20, 2019
Cheers Oracle Service Cloud
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Used for customer service by around 2000 agents across multiple locations in Dallas and Florida
- Seamless integration with voice, email and chat
- Good integration with APIs with other systems
- Ease of use for agents
- Stability of the Browser User Interface (BUI) platform. As a new feature possibly not used by many companies, it doesn't seem stable at our scale yet.
- Positive (cannot quantify due to confidentiality of this info)
- Driven by customer satisfaction driving happiness and revenue, plus efficiency gains which allow fewer agents to handle more requests.
Scalability, ease of use for agents and integrations with other systems.