Q: What are Oracle Service's top competitors?

Salesforce Agentforce Service , Zendesk Suite , and Microsoft Dynamics 365 are common alternatives for Oracle Service.

Question 1

What is Oracle Service?

Accepted Answer

Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.

Question 2

What are Oracle Service's top competitors?

Accepted Answer

Salesforce Agentforce Service, Zendesk Suite, and Microsoft Dynamics 365 are common alternatives for Oracle Service.

Question 3

What is Oracle Service's best feature?

Accepted Answer

Reviewers rate Organize and prioritize service tickets and ITSM collaboration and documentation and Ticket creation and submission highest, with a score of 8.

Question 4

Who uses Oracle Service?

Accepted Answer

The most common users of Oracle Service are from Enterprises (1,001+ employees).

Oracle Service Competitors and AlternativesFormerly Oracle Service Cloud / Oracle Fusion Service

Most Commonly Comparedto Oracle Service

ServiceNow IT Service Management

Zendesk Suite

Agentforce Sales

Sprinklr Service

Salesforce Agentforce Service

Oracle Siebel CRM

WalkMe

Freshdesk

LogMeIn Resolve

Jira Service Management