Great Product
March 22, 2019

Great Product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Service Cloud

It is being used by Customer Support. The product has brought an up to date self service to our customers.

Pros

  • Analytics - it provides real time reports and dashboards which gives management and agents awareness of our customer issues

Cons

  • Exporting a large data set via schedule reports
  • Positive immpact
It is well suited to serve customers with online answers.

Oracle Service Feature Ratings

Incident and problem management
8.3
Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
7
ITSM collaboration and documentation
7
Ticket creation and submission
9
Ticket response
9
Self Help Community
9.0
External knowledge base
10
Internal knowledge base
8
Multi-Channel Help
9.7
Customer portal
10
Email support
10
Help Desk CRM integration
9

Comments

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