Overall Satisfaction with OU Campus
OU Campus Content Management System is used across our campus to update the content for our entire university website.
- OU Campus is quite simply a very easy product to manage and maintain for our users across campus.
- The easy-to-use interface makes using the product easy. As the administrator for OU Campus, I can set up user access and preferences according to user knowledge and expertise.
- Using OU Campus daily gives us the ability to keep our website up-to-date with quick access and easy usability.
- With version 10 of OU Campus, OmniUpdate has continued to grow and expand according to user needs.
- With OU Campus as our CMS, our content remains up-to-date and easy to maintain back-end information for SEO. We have seen a significant increase in search engine traffic, along with repeat visitors to our website.
- Our users on campus now have the content in their hands. This took away the bottleneck with other CMS products we have used. By providing users with easy log-in, simple navigation and updates, content continues to always be updated for website visitors.
We selected OU Campus after reviewing a number of CMS products and are extremely happy.
OU Campus Feature Ratings
Using OU Campus
OU Campus provides excellent customer service including instruction for administrators and end-users alike.
5 - Good people skills needed for end-user training. Experience with HTML is needed.
- Managing end-users for our CMS
- Updating web content across our university website
- Updating main university content on a daily basis
- Updating PDF files and images with ease.
- Campus catalog, blogs, responsive design
Evaluating OU Campus and Competitors
Yes - We were previously using Contribute. With Contribute, we did not have a workflow in place, a way to run reports, ways to back-up content and more.
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
- Third-party Reviews
Product Usability
If possible, we would have liked to have moved into OU Campus a couple of years earlier.
OU Campus Implementation
- Vendor implemented
- Professional services company
Our initial implementation was done with the assistance of OmniUpdate. Our complete overhaul was done with assistance from OU Campus and Noel Levitz.
Change management was a minor issue with the implementation - Our overhaul two years ago was in-part by management. They saw how OU Campus was helping the campus and wanted to go a step further with a complete overhaul of the site.
- Training end-users with a completely new system. Easily overcome with online training and hands-on training.
OU Campus Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - We pay for support that includes support tickets and phone calls.
Yes - As administrators of the product come across a bug, we report it to OmniUpdate. OmniUpdate updates their product often and will resolve any bugs found.
We went through a complete overhaul of our site two years ago. OmniUpdate was available to assist with moving our site to a new server while at the same time launching a complete new site.
Using OU Campus
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- User log-in and content updates are made with ease across our campus.
- Administration of users is easy to manage.
- When a user is no longer available on the campus, we would like the ability to be notified in the system. This may be a function needed to be set up through our I.T. department.
Yes, but I don't use it