Parallels does not offer product support (Despite their claim that they do)
August 10, 2021

Parallels does not offer product support (Despite their claim that they do)

Ben Russell | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parallels Desktop

We run our business using Mac computers. However, the design department (3 staff) use occasionally CAD software that only runs on Windows. Parallels was the preferred solution to make allow MacOS and Windows operation from the same computer.
  • Allows seamless work in both Mac environments and Windows environments
  • Saves having to reboot into "Boot Camp"
  • Saves having to purchase separate machines for Mac and Windows
  • Support
  • Stability
  • Ease of set-up and installation
  • Due to lack of support, Parallels has had a very costly toll on our business when it stops working.

Do you think Parallels Desktop for Mac delivers good value for the price?

No

Are you happy with Parallels Desktop for Mac's feature set?

No

Did Parallels Desktop for Mac live up to sales and marketing promises?

No

Did implementation of Parallels Desktop for Mac go as expected?

No

Would you buy Parallels Desktop for Mac again?

No

Parallels seem to "cough and splutter" whenever there are updates to Windows or the Mac OS. We have had numerous times in recent months where Window's simply will not boot. We have attempted to contact support via Chat, email and phone. Not once has support been able to solve the problem (we ended up paying our IT contractor to correct the issue). In fact, 90% of the time we do not receive any contact at all from Parallels support. We have raised 7 support tickets in 2021 with Parallels and none have them have been solved by Parallels support.