My review of Pardot
May 21, 2021

My review of Pardot

Robert Nagelmaker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Pardot

It is being used by a division, which contains several business units. It addresses the business problems that were presented by having decentralized and different marketing automation systems from business unit to business unit. By selecting a tool like Pardot which can cover the needs of the entire division and the individual business unit, a need can be met for centralization and sharing of best practices and general knowledge in regards to marketing and marketing automation.
  • Pardot enables you to set up different environments via the Pardot Business Unit feature, this is helpful for when decentralization is still needed, but you want all business units working with the same tool.
  • Pardot enables you to quickly and easily create automation rules that can clean the database retro-actively.
  • Pardot has the ability to have multiple lead scoring models run at the same time.
  • I would wish for them to improve the email editing, they have a very protected feature which makes editing sometimes harder to use than other tools. This is safe on one hand, but on the other hand its sometimes harder to use.
  • I would wish for them to improve the ease of use when it comes to user management and what roles in this can and can not do in the sense of their rights.
  • I would wish for them to improve the landing pages, they are not as advanced with their landing page coding and css as other marketing automation tools.
  • It is not known yet.
  • It is not known yet.
  • It is not known yet.
I haven't chosen Pardot over Eloqua, as i stand by my opinion that Pardot is better for database sizes of up to a million, which for Eloqua i would say goes to multiple millions of contacts. Their database set up is just a bit more intuitive and i believe offers more, which isn't a problem for Pardot itself, because it's meant for a smaller company that doesn't have as much processes as the biggest fish might have.

Do you think Salesforce Marketing Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Marketing Cloud's feature set?

Yes

Did Salesforce Marketing Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Marketing Cloud go as expected?

Yes

Would you buy Salesforce Marketing Cloud again?

Yes

It is well suited if you would want to use Pardot for emailing SME's with a limit of up to 1.000.000 contact records in one business unit. It is less appropiate when you need to email over 1 million contacts as the bandwith of the system simply isn't up to par and it doesn't have the proper server capacity to have thorough cleaning/automation, this shows in their email deliverability settings and the degree of limitations when it comes to the capabilities of the engagement studio inside of Pardot.

Salesforce Marketing Cloud Feature Ratings

Dynamic content
7
Ability to test dynamic content
7
Landing pages
6
A/B testing
6
Mobile optimization
7
Email deliverability reporting
6
List management
8
Triggered drip sequences
7
Lead nurturing automation
7
Lead scoring and grading
8
Data quality management
8
Automated sales alerts and tasks
8
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
6
Dashboards
Not Rated
Standard reports
7
Custom reports
7
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
10