Plugs into our existing email and support tools, providing a seamless experience to our customer support team and to the vast majority of our customers
August 23, 2018
Plugs into our existing email and support tools, providing a seamless experience to our customer support team and to the vast majority of our customers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paubox Encrypted Email
Paubox enables us to communicate securely while maintaining the familiar convenience of email for the vast majority of our customers. Those few customers who use an email provider that doesn't support TTL encryption are automatically routed through a secure messaging portal.
Since Paubox was easy to integrate with our existing customer support system (HelpScout), we were able to continue using our preferred systems, making Paubox a truly seamless and mostly transparent solution.
Since Paubox was easy to integrate with our existing customer support system (HelpScout), we were able to continue using our preferred systems, making Paubox a truly seamless and mostly transparent solution.
- Seamlessly chooses regular email when supported by our customer, and a secure messaging portal when not.
- Integrates easily and transparently with existing email tools.
- Reasonably priced.
- The Paubox webmail is very primitive. But we wouldn't want to use that anyway since we already have preferred email tools and only wanted Paubox for a behind-the-scenes infrastructure component.
- If Paubox is primarily an infrastructure play, which it seems to be best suited for, then it could have a very simple, modern web UX for sign-in and setup. As it is, it's pretty kludgy. But I only needed to interact with it a couple times to se everything up.
- Paubox provided a plug-n-play solution, requiring no extra development, so the switchover cost was very low.
- By integrating with our existing support system, Paubox added no overhead to our customer support.
- The user experience is great for the vast majority of our customers (those whose email provider supports TTL encryption), so customer satisfaction remains high.