Paubox & Google Workspace (formerly GSuite) - seamless integration & easy setup! Wish they sold single licenses.
January 29, 2021

Paubox & Google Workspace (formerly GSuite) - seamless integration & easy setup! Wish they sold single licenses.

Adrienne Delaney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paubox Encrypted Email

I am the sole business owner of an independent private mental health therapy practice, and I use Paubox integrated seamlessly with my Google Workspace (formerly GSuite) subscription to send/receive encrypt my email communications with and about clients. As a medical professional, the HIPAA health information privacy law mandates me to protect identifying client information, so using Paubox to encrypt my email allows me to legally communicate with my clients by email, a necessary function for the running of my business, without compromising their privacy.

When you purchase Paubox's service, the instructions to integrate its settings into your domain settings at first glance look complicated and intimidating. However, it is not so. Paubox's setup instructions are 100% accurate and walk the user through the domain settings setup process step-by-step in a way that is easy to follow and execute correctly. The one time I had a question about the process, Paubox's customer service team was extremely responsive by email and quickly helped me resolve my question. All in all, setup is an easy step by step walkthrough and integration and functioning with my Google Workspace domain is seamless and effortless - set it and forget it! Thank you Paubox!
  • Seamless integration into domain settings (e.g. Google domains). Set it and forget it!
  • Step-by-step, easy setup instructions, make the complicated feel easy.
  • Prompt, helpful, responsive customer service.
  • Provides HIPAA-compliant send/receive encryption for legal email communication of PHI/PII.
  • Setup instructions to integrate Paubox with your domain look really complicated and daunting (but they are easy to follow because they are totally accurate).
  • Each license is $120 yearly, a totally reasonable cost for its value, but the ridiculous thing is that you are required to buy licenses in sets of 3, even if you are a sole proprietor solo business owner who only needs one license. This does not consider all the independent medical professionals in solo private practice who require HIPAA-compliant email encryption. I still pay $360 a year for 3 licenses because Paubox is the best out there, but very grudgingly, because that is an exorbitant price for one user.
  • Allows me the crucial ability to communicate with clients via email while protecting their PHI/PII as legally mandated by HIPAA.
  • Ease of use - easy to follow setup instructions, set it and forget it.
  • I couldn't legally use email in my business with clients or about clients if it weren't encrypted - imagine running a business without email in this day and age! Call that a return on my investment!
  • Google Workspace (formerly G Suite)
I selected Paubox and Google Workspace (formerly G Suite) to use together in tandem because I heard reviews and feedback from many other business owners in my field that these two programs worked the best individually and interfaced seamlessly best together as a pair. The chorus from my industry screamed "G Suite plus Paubox" so after cursory research of other services, I subscribed to both services without seriously considering any other options and never regretted the choice for a second. They work every bit as well both together and independently as was promised to me.

Do you think Paubox Email Suite delivers good value for the price?

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Google Workspace (formerly G Suite), Zoom,, iOS
It is well-suited where you have access to manage your business's own domain settings.
It is well-suited to medical professionals requiring send/receive email encryption of PHI/PII in compliance with HIPAA.
It is less well-suited to solo users than group users, due to Paubox's requirement to buy licenses in sets of 3 (requiring you to pay $120x3=$360 yearly for 3 licenses, even if you only need 1 license).