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Paychex Online Payroll was Great
April 02, 2015

Paychex Online Payroll was Great

Teresa McLaughlin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Accounting Online

I proposed my former employer switch to Paychex Online for all payroll needs. Once the contract was signed, I was the main user to input employee wages and salaries as well as deductions. The implementation of Paychex reduced the number of payroll processing errors. Such errors, including incorrect deduction calculations, etc., were frequent with our former payroll processor. Only the accounting department actually used the Paychex website, but all employees received paychecks and were happier when their earnings, etc., were correct.
  • Continued verification through set up and implementation. The representative was very thorough to ensure the first (and all subsequent) paycheck runs were accurate.
  • Multiple levels of verification and explanation regarding state deductions, especially for employees working in one state, but living in another.
  • Employee inquiries were not as readily available on the website. Ideally I'd have liked to have been able to allow employees to have access to review their paystubs, etc. online.
  • Reviewing previous activity was also not available (though may be now as it was in process when I used the system).
  • Accurate employee paycheck calculations
  • Reduction of costs and errors/corrections compared to prior system
  • Ease of submitting wage and salary information for biweekly payroll as well as quick response to one-off manual or bonus check scenarios.
Previously, I had been calling in payroll information to ADP. ADP was unable to set up an online portal for us and the employees receiving our information often made errors that took time and other valuable resources to correct. Corrections also damaged employee moral and lead to a lot of discourse among staff.
The software was very user friendly. Menus were intuitive so that even with minimal training I found what I was looking for with minimal effort.
The system was very intuitive and user friendly so there wasn't a lot of need to call support, but when necessary, the representatives were knowledgeable and able to help quickly.
I think Paychex Online payroll can be an asset for nearly any employer, especially if there have been improvements to allow employee access and data storage. Many employees prefer to be paperless and would rather access paystubs, W-2s, etc. online and/or via email. It'd also be great for employees to be able to make healthcare, 401k, etc., selections online and/or review selections made previously or in a different venue.

Paychex Accounting Online Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
8.5
Pay calculation
9
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

Using Paychex Accounting Online

1 - Staff Accountant
1 - Payroll management handled by staff accountant
  • Payroll deduction tracking
  • Payroll tax calculation and payment
  • More efficient and private payroll records
Had the company I worked for not gone out of business, it is likely they would have continued using this service.

Evaluating Paychex Accounting Online and Competitors

Yes - AADP call-in service for payroll processing. Out of date and inaccurate services provided by ADP led to frustration and a decrease in staff morale.
  • Price
  • Product Features
  • Product Usability
Accuracy. No one wants to look at their paycheck and see an error. This can undermine even the best of intentioned employers.

Paychex Accounting Online Implementation

Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
  • Don't know

Paychex Accounting Online Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Not Available

Using Paychex Accounting Online

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Entering a new employee
  • State tax deductions and calculations