Paychex Online Payroll was Great
April 02, 2015
Paychex Online Payroll was Great
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Accounting Online
I proposed my former employer switch to Paychex Online for all payroll needs. Once the contract was signed, I was the main user to input employee wages and salaries as well as deductions. The implementation of Paychex reduced the number of payroll processing errors. Such errors, including incorrect deduction calculations, etc., were frequent with our former payroll processor. Only the accounting department actually used the Paychex website, but all employees received paychecks and were happier when their earnings, etc., were correct.
- Continued verification through set up and implementation. The representative was very thorough to ensure the first (and all subsequent) paycheck runs were accurate.
- Multiple levels of verification and explanation regarding state deductions, especially for employees working in one state, but living in another.
- Employee inquiries were not as readily available on the website. Ideally I'd have liked to have been able to allow employees to have access to review their paystubs, etc. online.
- Reviewing previous activity was also not available (though may be now as it was in process when I used the system).
- Accurate employee paycheck calculations
- Reduction of costs and errors/corrections compared to prior system
- Ease of submitting wage and salary information for biweekly payroll as well as quick response to one-off manual or bonus check scenarios.
Previously, I had been calling in payroll information to ADP. ADP was unable to set up an online portal for us and the employees receiving our information often made errors that took time and other valuable resources to correct. Corrections also damaged employee moral and lead to a lot of discourse among staff.
Paychex Flex Feature Ratings
Using Paychex Accounting Online
1 - Staff Accountant
1 - Payroll management handled by staff accountant
- Payroll deduction tracking
- Payroll tax calculation and payment
- More efficient and private payroll records
Evaluating Paychex Accounting Online and Competitors
Yes - AADP call-in service for payroll processing. Out of date and inaccurate services provided by ADP led to frustration and a decrease in staff morale.
- Price
- Product Features
- Product Usability
Accuracy. No one wants to look at their paycheck and see an error. This can undermine even the best of intentioned employers.
Paychex Accounting Online Implementation
Paychex Accounting Online Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
Not Available
Using Paychex Accounting Online
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Entering a new employee
- State tax deductions and calculations