Run, Don't Walk from Paychex
April 14, 2016
Run, Don't Walk from Paychex
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
We made the switch from Paychex Preview to Paychex Flex in October of 2015. We use Paychex for ESR, FSA, Time and Attendence, Payroll, HRIS and employee self-service. We were encouraged to switch to their new cloud based solution after experiencing ongoing issues with the functionality of these systems as integrated under Preview.
- User Interface is better than Preview and the previous "landing page" system.
- Payroll is simplified and would make processing easier for a novice provided there were no problems.
- Their ESR reporting is a NIGHTMARE. Despite starting the process in November and sending them their own forms correctly filled out more than 13 times, the information was not imported correctly into their system until the very last minute of March 14th the following year.
- There is no employee self-service option with Flex. Despite being the "newer, better" product our employees cannot even change their addresses themselves.
- Customer service is hit or miss. We have one rep who is absolutely fantastic the rest are either unreachable, untrained or completely absent.
- Out of 16 payrolls since switching we have been error free on 4. For the rest of the payrolls bizarre things would happen that we had no control over such as reimbursements appearing for all employees whose last names started with "B" or 401k limits disppearing. This switch has cost us many man hours trying track down errors and waiting on hold for customer service to "fix" them.