Efficient, Easy to Understand and Use
July 26, 2021
Efficient, Easy to Understand and Use

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
We use it for payroll only. Employees can access their pay information there, including tax forms.
Pros
- Running payroll is straightforward.
- Information is readily available to staff.
- Customer service is top notch.
Cons
- Paycheck information doesn't show up very quickly following payroll run.
- The site doesn't always work intuitively for some out of the ordinary situations.
- It would be helpful to have the employees shown in alpha order on the reports.
- It is efficient!
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Using Paychex Flex
2 - Not sure how you want the question of users answered. To clarify, we have two people who have admin privileges and 15 total staff who access your site for their personal information.
- We use it to run payroll.
- We use it to access reports, including tax reports.
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success | None |
I don't think we have "premium," but I'm not certain.
Comments
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