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Stand at your mic and build your business with Podium
December 08, 2017

Stand at your mic and build your business with Podium

Kim Kimbrough | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Podium

We use Podium to connect with patients after visits. The entire medical staff uses it and we have found that not only is it easy and convenient for us, it is quick and simple for patients to do reviews. We selected Podium when we were not getting results in asking patients to go to social media sites on their own and do reviews. Now, it is a text message to the patient; one click for the patient and the review can be do in 60 seconds.
  • The strength of Podium is in ease of use for the reviewer.
  • For the manager charged with customer service delivery at the highest level, Podium makes it easy for me to see the review first, respond accordingly and to quickly identify areas in which the staff needs help.
  • It is quite a sufficient tool as it is.
  • We have had nothing but success with Podium and our reviews have skyrocketed.
Every business from small to large and including non-profits can benefit from using Podium. If you are in a business in any way that provides a product or service to the public, you should be using Podium to get social media reviews. It's a business-builder; but it also is an identifier of the weak link in the chain, helping you to correct and improve customer service almost instantly.