Quality Qualtrics, Superb Tech Support
June 26, 2017
Quality Qualtrics, Superb Tech Support
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Prompt response to my email. Tech support walked me through my glitch. Superb support.
Overall Satisfaction with Qualtrics
I am a PhD student and about to plunge into my dissertation so I will use Qualtrics to distribute my survey instrument. Qualtrics is also being used by our department to survey opinions and vote upon policy/decisions - saving from time wasted in meetings.
- I am a novice user of Qualtrics. Never used it before, other than to respond to surveys. But when it was time for me to upload my survey instrument, Qualtrics was so intuitive.
- I like that I can customize the end-of-survey messages to as many as I want.
- Tech support is the best. To a distraught ABD (all-but-dissertation) doctoral student - a prompt, efficient, patient and simple "I will walk you through this" message from tech support is immensely helpful.
- The manual was not very helpful.
- When previewing the survey, Qualtrics makes me start from the beginning. I wanted to "test" the last 2 questions on 50-item survey. So a feature that allows me to skip, so to speak, to the block that I want to "test" or "run".