Item: Quixy
Rating: 10
Author: Kiran Kumar Silla

Overall Satisfaction with Quixy

Use Cases and Deployment Scope

The platform Quixy has been adopted by almost all the departments within our organization. However, my review is confined to my experience in using this platform since last 2 years.Using Quixy, we developed applications to track the service requests and issues raised from our customers from different parts of the country. Prior to adopting Quixy, the team used to receive used service requests via different modes such as emails, chat support, telephone whatsapp etc. Tracking and assigning these services requests to the concerned personnel was the issue of the past. Quixy helped us in automating this process, the platform has made our lives easy by tracking the requests online and assigning it to the concerned personnel.

Pros and Cons

Pros

Issue Tracking - The platform has helped us in tracking the issues efficiently and work till the closure of the issue.
Document Generation - This feature helped us in generating documents quickly and sharing it to the customers with required information.
Reporting - The report builder tool helped us in generating reports and submitting to the customers for processing of payment etc.

Cons

Small features like login using mobile number can be implemented
Views such as Gannt View and KANBAN view can be implemented
Whatsapp integration can be improved

Most Important Features

Document Generator
Project Management Tools
Visual App Builder

Return on Investment

Improved the issue response time by 35%
Application development time reduced by 70%

Key Insights

Do you think Quixy delivers good value for the price?

Yes

Are you happy with Quixy's feature set?

Yes

Did Quixy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quixy go as expected?

Yes

Would you buy Quixy again?

Yes

Likelihood to Recommend

Quixy helps in quick automation of any complex business process within hours. The platform is suitable for teams/organizations who does not wish to spend time and effort on apps which are of immediate need. The app library has lot of predefined applications which can be used and improvised on top of it.

Comments

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Vivek Goel
commented 3 years ago
Thank you for sharing your thoughts Kiran. We appreciate you for taking the time to write this review. We are happy to know that with the help of Quixy, you have been able to automate the process and that the platform has made by tracking the requests online and assigning it to the concerned personnel easier, at your organisation. We have made note of your suggestion about improving WhatsApp integration, implementing features like login using mobile number and views such as Gannt View and KANBAN view, and we are working on it. Also, we welcome you to the Quixy Community (accessible from the Help “?” menu on the platform), where you can interact with fellow makers and get answers to queries. Read more here https://quixy.com/blog/quixy-community. Thank you once again for your continuous support. Please reach out to us if you have any further questions. We're always happy to help!

Automate with ease