Don't expect a refund if you want to cancel and you keep on getting auto debited!
VAIBHAV JAIN | TrustRadius Reviewer
July 01, 2020

Don't expect a refund if you want to cancel and you keep on getting auto debited!

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RankWatch

That the product gets reviews at a very local level and we can track for multiple projects is good. The UI is pathetic, however. The audits are mostly incorrect.
I have had a very bad experience with their support. I purchased the Black Friday deal and when the 3 months ended, I canceled. So they offered me another discount to continue (they offered because they marked me in another mail they were supposed to send to another customer). I accepted and started using it.
After 3 months, the account got renewed and I was charged approx $250. The immediate next day I asked for a refund as I wanted to cancel, but they refused any refund. I have not heard of any SaaS company not offering refunds.
They are very prompt in calling you, but they offered no solution. At the end they offered to refund for 2 out of the future 3 months. But asked me to cancel after 1 month (and if I don't do that, I will be charged again).
I asked them to cancel my account immediately and they did that happily (without the refund of course).
Bad experience. Never going to use this product ever again!
  • Local rankings.
  • Multiple projects.
  • Cheap with discounts.
  • SaaS policies.
  • Support.
  • User Interface.
  • Very expensive without discounts.
They were not cooperative at all. They just said this is not in our policies, we will get back to you, etc. The mail that comes in is confusing. Should be a support panel or chat on the site instead.

Do you think RankWatch delivers good value for the price?

No

Are you happy with RankWatch's feature set?

No

Did RankWatch live up to sales and marketing promises?

No

Did implementation of RankWatch go as expected?

No

Would you buy RankWatch again?

No

GOOD:
  • If you want to track 1000s of keywords and you would take action.
  • If you want to download keyword rank in Excel file.
BAD:
  • Support.
  • Policies.
  • User interface.
  • Several bugs on the platform.

RankWatch Feature Ratings

Keyword analysis
5
Backlink management
1
SERP ranking tracking
5
Page grader
3
Competitive analysis
6
Site audit / diagnostics
2
Site recommendations
2
Task management
Not Rated
Local SEO
8
Social SEO
1
Mobile SEO
1
Global SEO
1
Multi-domain support
8
Integration with web analytics tools
4