Item: Red Arc
Rating: 9
Author: Verified User

Overall Satisfaction with Red Arc

Use Cases and Deployment Scope

Red Arc helped when Raiser's Edge (by Blackbaud) discontinued support with Microsoft Word. I'm not sure why they ever removed the integration (I have to assume they intended on making a proprietary receipting/letter function) but they failed to create something comparable. Red Arc bridges the gap and allows me to successfully create receipts and letters with RE NXT data.

Pros and Cons

Pros

Integration with Microsoft Word
Support team
Free version

Cons

More templates available
Premium version (as a non-profit)

Return on Investment

Quick and Easy receipts and letters to constituents

Usability

I appreciate the free version, the support team was quick to respond when I was a new user with some questions, and it is pretty easy to use "out of the box".

Key Insights

Do you think Red Arc delivers good value for the price?

Yes

Are you happy with Red Arc's feature set?

Yes

Did Red Arc live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Red Arc go as expected?

Yes

Would you buy Red Arc again?

Yes

Likelihood to Recommend

When Raiser's Edge initially discontinued direct integration with Microsoft Word, I was worried my time spent on exporting data, then reuploading into Word Merge would just increase and feel less productive. Red Arc filled the need for a receipting program that I don't have to leave RE NXT to use!

Red Arc Feature Ratings

Comments

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Red Arc helps with receipting and letters right in RE NXT

Modules Used