Relias trainings are good but the service, not so much.
March 20, 2023

Relias trainings are good but the service, not so much.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Relias Learning Management System

Relias offers an impressive amount of on-line trainings geared towards healthcare and behavioral health compliance. The product is easy to administer and keep track of the courses that are required for staff to take and also the courses that they have completed. Back when we originally purchased the product the service was impeccable however in recent years that has drastically changed.

Pros

  • Variety of trainings offered.
  • Updates courses on a regular basis.
  • Offers compliance trainings.

Cons

  • Ability to reach someone when something is not working in the system.
  • Customer service in general has really taken a hit.
  • Eliminated critical courses from our library without any dialog regarding the impact.
  • Cost has doubled.
  • Corse Variety
  • CARF Crosswalk
  • It has assisted with us being able to remain compliant is the area of employee training.
Relias was an economical choice when we first purchased the program.

Do you think Relias Learning Management System delivers good value for the price?

Yes

Are you happy with Relias Learning Management System's feature set?

No

Did Relias Learning Management System live up to sales and marketing promises?

No

Did implementation of Relias Learning Management System go as expected?

Yes

Would you buy Relias Learning Management System again?

No

Was a fan of Relias for several years but when a problem came up this past year their service was very lacking. They showed no interest in coming up with a solution to the situation. Over the course of the past few years Relias changed the courses that we had access to which caused us a problem with finding appropriate trainings for some compliance areas. The courses were still offered in Relias but we just no longer had access to the courses. I worked with a representative for over a year and there was nothing resolved. It was basically, we are sorry but things change, and we can't do anything for you. In the meantime, the overall cost jumped significantly. I will no longer recommend Relias to colleagues.

Relias Learning Management System Feature Ratings

Learning Management
3.9
Course authoring
4
Course catalog or library
4
Player/Portal
4
Learning content
4
Mobile friendly
4
Progress tracking & certifications
8
Assignments
8
Compliance management
1
Learning administration
7
Learning reporting & analytics
1
Social learning
1
Gamification
1
Single Sign On (SSO) Enabled Learning
4

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