Good software for audit findings and questionnaires
September 15, 2020

Good software for audit findings and questionnaires

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RSA Archer

This software allows us to track our audit finding remediation and complete questionnaires during our financial reporting process. It is administered and was selected by our internal audit group for their primary needs of finding remediation. They offered its use to Finance (no additional cost), for us to complete our financial reporting questionnaires and certifications with our controllers and functional leaders. It solves the business problem of approval workflow for our international footprint. I can’t speak much to the ROI, but can say that the accuracy and audit trail has improved.
  • Approval workflow.
  • Response rating for exceptions.
  • Statistics reporting.
  • Color scheme difficult to read.
  • Eliminate the instance number login.
  • Better navigation.
  • Better compliance.
  • More visibility.
  • Less follow up time.
Better automation and control over process. Better reporting of progress. Better value for our dollar and pricing structure. I like that our costs are not driven by our utilization. This allows us to apply Archer to new areas without the immediate need to justify additional costs. We are able to realize benefits faster and adapt to changing business needs.
Slow response time and new versions don’t make sense at first. We experienced delays when the feature that grades responses didn’t work. We had to wait for the new version and then reconfigure. Good news is that they eventually fixed this feature and it has worked well since. Also, the new color schedule still doesn’t show some buttons for navigation. I’m able to get this to work because I remember where they were on the screen.
Good tool to get the information communicated, approval workflow, and easy to add new findings/questionnaires. Seems to be compatible with different browsers and little downtime. Only request for improvement is to add an export feature with fewer clicks. Maybe batch export.

Do you think RSA Archer delivers good value for the price?

Yes

Are you happy with RSA Archer's feature set?

Yes

Did RSA Archer live up to sales and marketing promises?

Yes

Did implementation of RSA Archer go as expected?

Yes

Would you buy RSA Archer again?

Yes

Well suited for audit finding remediation and questionnaires for business users. Less appropriate when you expect exceptions to be raised because it isn’t interactive enough to send comments in a dialog. We tell users to have the dialog over email to communicate issues. Once everything is communicated and resolved, this tool allows them to sign off and provide an audit trail and reporting.

RSA Archer Feature Ratings

Common repository of GRC items
2
GRC policy management
2
Incident management
7