Item: Archer Integrated Risk Management Platform
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

The whole organization uses RSA Archer across multiple subsidiaries to document relationships, risks, assets and controls. It effectively links issues to vendor relationships and assets while automating assessments within workflows. The dashboard capability allows for a wide range of customization for multiple types of users, offering a rich KPI experience.

Pros and Cons

RSA Archer provides robust ad-hoc reporting.
RSA Archer provides very detailed control over workflows and their customization.
RSA Archer provides multiple systems for the different needs of corporate governance.

RSA Archer scripts run particularly slow.
RSA Archer doesn't leverage calculated fields efficiently.
RSA Archer doesn't have pop-up windows or peek windows into hyperlinks.

Return on Investment

RSA Archer has been a great asset in demonstrating compliance to regulators
RSA Archer provides whole company coverage, no management of 'seats'
RSA Archer has unified all Risk and Compliance team reviews for a cohesive risk outlook.

Alternatives Considered

Microsoft Dynamics is a useful tool with easy integration to toolsets for analytics, and has a remarkable ease of use. The accessibility and discoverability in RSA Archer is more difficult, as sections get densely nested. The search capability in Dynamics is smoother but reliant on complete words being used, whereas RSA Archer searching is full Boolean.

Support Rating

Our RSA Archer team is dedicated to finding solutions for our organization. They haven't mentioned any issues with receiving support with deployment or bug fixes, and generally the platform is very dependable. They are always very excited about delivering a version upgrade and presenting any new features that provide more dashboards or chart types.

Usability

The usability is a little lacking because there are sections that allow for comment and for form completion. It is a frequent problem where someone thought they completed an assessment but had not. They often fill in the comments next to the form completion blocks, because they don't select Edit on the assessment to begin input. A more common problem is where the form completion is done, but there are not any prompts to guide the user to change the form status and saving so that the workflow advances.

Key Insights

Do you think Archer Integrated Risk Management Platform delivers good value for the price?

Yes

Are you happy with Archer Integrated Risk Management Platform's feature set?

Yes

Did Archer Integrated Risk Management Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Archer Integrated Risk Management Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Archer Integrated Risk Management Platform again?

Yes

Other Software Used

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Likelihood to Recommend

RSA Archer is fantastic at cataloguing, personalizing assessments, raw reporting, and capacity to add custom fields. It is a little clunky around adding contextual information to notifications, peeking into data before attempting to load pages, quick navigation or determining linked (or sub-linked) relationships. These are all concerns that can either be worked around with an appropriate data scheme or with careful administration of the sub-routines.

Third Party Relationship Records and Due Diligence

Overall Satisfaction with RSA Archer