RMJ support
August 14, 2020

RMJ support

Peter Berlin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RunMyJobs

RMJ is used to schedule jobs on multiple platforms. It is being used by multiple departments. It was chosen as a resolution to multiple departments individually scheduling their jobs. Some of these jobs are interdependent . RMJ provided a unified way to run, monitor and track these jobs.
  • Tracking job status.
  • Reporting on jobs status.
  • Alerting of status.
  • Support documentation - Some basic information not found and some is outdated.
  • Availability of support - Slow to respond.
  • Knowledge of initial support. Basic problems have to be forwarded to next level support.
  • Centralized monitoring of jobs.
  • Effective alert monitoring.
Poor documentation, outdated documentation. Slow turnaround. Lack of knowledge - not much is handled by 1-level support, inability to handle basic questions, problems have to be forwarded to 2-level support.

Do you think Redwood Business Process Automation - Workload Edition delivers good value for the price?

Yes

Are you happy with Redwood Business Process Automation - Workload Edition's feature set?

Yes

Did Redwood Business Process Automation - Workload Edition live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Redwood Business Process Automation - Workload Edition go as expected?

Yes

Would you buy Redwood Business Process Automation - Workload Edition again?

Yes

RunMyJobs is well suited in organizations where there are multiple department requiring jobs and job information to be shared.

Redwood Business Process Automation - Workload Edition Feature Ratings