Item: Redwood RunMyJobs
Rating: 8
Author: Peter Berlin

Overall Satisfaction with RunMyJobs

Use Cases and Deployment Scope

RMJ is used to schedule jobs on multiple platforms. It is being used by multiple departments. It was chosen as a resolution to multiple departments individually scheduling their jobs. Some of these jobs are interdependent . RMJ provided a unified way to run, monitor and track these jobs.

Pros and Cons

Pros

Tracking job status.
Reporting on jobs status.
Alerting of status.

Cons

Support documentation - Some basic information not found and some is outdated.
Availability of support - Slow to respond.
Knowledge of initial support. Basic problems have to be forwarded to next level support.

Return on Investment

Centralized monitoring of jobs.
Effective alert monitoring.

Support Rating

Poor documentation, outdated documentation. Slow turnaround. Lack of knowledge - not much is handled by 1-level support, inability to handle basic questions, problems have to be forwarded to 2-level support.

Key Insights

Do you think Redwood RunMyJobs delivers good value for the price?

Yes

Are you happy with Redwood RunMyJobs's feature set?

Yes

Did Redwood RunMyJobs live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Redwood RunMyJobs go as expected?

Yes

Would you buy Redwood RunMyJobs again?

Yes

Likelihood to Recommend

RunMyJobs is well suited in organizations where there are multiple department requiring jobs and job information to be shared.

Redwood RunMyJobs Feature Ratings

Comments

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Sarah Alyea
commented 4 years ago
Thank you for your very positive feedback on the effectiveness of our solution in your complex environment. We have been working on updating how we both design and develop our documentation, with updates which should greatly improve the user experience. On your comment related to our support team, we pride ourselves on always finding the right expert to solve your questions as soon as possible. The consequence of this might mean different experts working on a case, depending on complexity.

RMJ support