I use Sage today - and I would use Sage tommorow
Updated December 09, 2014

I use Sage today - and I would use Sage tommorow

Nellie Jones (MBA) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Sage 50 Complete Accounting

Overall Satisfaction with Sage 50

Sage is currently being used to manage the full Accounting Cycle - A/R, A/P, GL and reporting. There are currently 5 users from the Accounting team that I manage who use it to manage our direct business needs.
  • Sage 50 has added the business Intelligence reporting tool that allows us to pull mass data and manipulate it in the system. This helps alleviate the dependency that we originally had using excel. The old version did not really allow to pull mass data without it crashing and this is a great improvement.
  • Sage50 is designed for the Non-accountant who does not have an in depth experience in Accounting. It can be used by many small businesses and does not require extensive time and knowledge to set up. The wizards are phenomenal and the user does not really need a full knowledge of Accounting to operate. It is efficient and super easy to navigate. The initial operations of Sage requires little time to set up and the ongoing maintenance is minimal.
  • Sage 50's design helps eliminate the time it takes to correct Accounting errors. You can set it up to have either maximum or minimum controls which is helpful to manage your day to day business. It does not take several iterations and steps to correct a minor error that you make - as you do in other systems.
  • The out of the box reports are not appealing and take a bit to clean up during the end of the month. The set up of the reports can be quite tedious and not very intuitive. They need to do a better job of adding the drop and drag tool in a more visible way so that it is easy for the end user.
  • Sage needs to add the ability for the users (in a controlled environment) to manipulate the look and feel of the input screens. It gives you minimal options to add fields to certain areas.
  • The help feature does not have the "google" type of intelligence that allows you to search on phrases. If it is not exact, it does not do a very good job of filtering through items that you really don not need. I have used more of the internet searches to figure out my problem because it wasn't easy to pull up the help option in Sage.
  • Sage definitely needs to do a better job with customer service. I have had to use them only a handful of times and it was not a great experience but not the worse I've seen. They didn't make us a priority and I felt that they didn't have a sense of urgency. They did address my lack of satisfaction and I can see that they are at least aware of the issues and they are trying to correct them.
  • Sage is exactly what we need in my current organization and I wouldn't change it for another system. I have used quite a few in my lifetime and I would say that it fits our needs.
I've used large ERP systems that were integrated with Accounting systems and It would be unfair of me to stack them up against each other. However, I have used Quickbooks and Sage is far better and more robust - No question about it. In addition, I am sure that Sage has more potential than what we are currently using it for.
There really is not another product out there in terms of cost and ease of use that I would replace Sage for. It satisfies my current needs and I rarely have any other issues.
SAGE is truly a great tool for manufacturing and can handle a million dollar business easily. It can also handle most small businesses that just require day to day Accounting duties. I wouldn't recommend it for large organizations requiring time tracking or revenue recognition. I'm sure there is technology that I never needed and that is available but I will need to dig deeper to really give sound advice on further recommendations.