What I like about you
June 09, 2014

What I like about you

Wanda McNamara | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Sage 50 Complete Accounting

Modules Used

  • all

Overall Satisfaction with Sage 50

Billing, payroll, payables and training clients on the product.
  • Ease of data entry
  • Very good reporting
  • Logical progression from one module to another
  • Easy to setup
  • Where is it on the cloud?
  • Very costly with other products out there being less expensive
  • Telephone support is very bad
  • AccountEdge,QuickBooks Enterprise Solutions,QuickBooks Online,QuickBooks Premier,QuickBooks Pro,Profitt,Infor SunSystems,Oracle BPM Suite,PeopleSoft Financials,great plains,Oracle JD Edwards World
developed in BC
Cost is so high.
The nonprofit charitable receipts need to be improved and supported.

Using Sage 50

2 - data entry, payroll, invoicing
5 - basic knowledge of data entry, accounting, office software
  • Invoicing
  • Payables
  • Payroll
  • Projects
  • Created tracking of Union dues for CAW by percentage using projects to allocate costs
  • Used build from assembly to process, package and ship product from coffee beans to packaged product
  • Created billing for boats in harbour using projects
  • Tracked funds for non profit using projects
  • Electronic transfer of funds
  • Credit card processing
  • Remote update of invoices through smartphone/tablet

Evaluating Sage 50 and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I have been using program since 1988 when it was Simply Accounting

Sage 50 Implementation

I do great work and have implemented many companies
Change management was minimal - do not rely on tech support
  • People do not like change and will fight it if they can.

Sage 50 Support

Give me an example, any example of when they could help me. I cannot think of one. Why can't I give a negative result for above?
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Not Available - I have people calling me from all over Canada for support issues that Sage has told them they can't do. I get it done, and clients are happy. Why call and sit on line for ever for no results.
Yes - never, never
No, but I can tell you when I gave Sage solutions for their product.

Using Sage 50

It is easy to use and very logical.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Payroll
  • Invoicing
  • Payables
  • Contacting support
Yes - I am in the process of testing it for a service company at this time. When I called for info on the product, I was told by customer service it did not exists. So I went looking on the internet and found one.