Very unimpressed.
January 22, 2026

Very unimpressed.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Sage Accounting

Overall Satisfaction with Sage Accounting

We use Sage for all our accounting needs, invoicing, taxes, etc., as well as HR and Payroll. We wanted to use it to help us manage our budget, track our expenses and income, and pay our employees. We are a small business and have 10 employees. We have given our accountant access to it so she can do our taxes. We have also linked our bank, loan, and credit accounts to it, so we don't have to manually enter all our income and expenses.

Pros

  • Invoices

Cons

  • Customer references do not allow you to repeat what is already referenced in another customer. We are a children's learning business, and I want to reference the children on the invoice, but there aren't enough characters for some names, and many children share the same name.
  • Banking does not seem to work properly. I have tried to import transactions, but they don't import. I have to manually enter all transactions except invoices and employee payments.
  • Automatic debits don't seem to work properly for employee payroll or expense payments. Some of the employees' payments go through, some bounce back. I know I submitted on time because some went through, and I can do e-transfers, so I know there is enough money in my account. I have had to start paying all my employees by e-transfer each payday
  • Sage Accounting takes a lot of our time and energy.
  • I Spend hours each month end entering data so I can do my reconciliation.
  • I spend a lot of time doing e-transfers when Sage should be able to pay my staff directly.
I find it frustrating and feel like I could do most of this on Excel with less effort. The only reason we keep using it is because of the CPP and EI amounts it gives us.

Do you think Sage Accounting delivers good value for the price?

No

Are you happy with Sage Accounting's feature set?

No

Did Sage Accounting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Accounting go as expected?

No

Would you buy Sage Accounting again?

No

Sage is frustrating to work with, and the only way I seem to be able to communicate with them is by chatbot, which never knows the answer to my questions. I always have to wait days for an answer. It is not well-suited for small businesses or non-accounting professionals.

Sage Accounting Feature Ratings

Accounts payable
1
Cash management
1
Bank reconciliation
1
Electronic tax filing
1
Not Rated

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