Excellent support from SF Professional Services.
January 04, 2013

Excellent support from SF Professional Services.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Software Version

Professional

Modules Used

  • Sales Cloud
  • Chatter

Overall Satisfaction

Pros

  • Ease of use. Excellent support from Salesforce professional services

Cons

  • Integration with other systems limited
  • Higher adoption % among users. Fewer support issues than prior CRM system.
Salesforce works for companies willing to ensure their processes are aligned with the tool. The tool itself is not easily configurable.

Product Usage

  • Sales operations, marketing operations

Evaluation and Selection

Implementation

Salesforce had already been rolled out to some business units. Knowledge-sharing across business units help simplify rollout of training and accelerated adoption.
  • Professional services company
Accenture. I was part of implementation team for client with over 200k employees.

Training

  • Online training
  • In-person training
Excellent resources available for online and in-person support
Excellent online and in-person resources available for training

Support

Comments

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