Powerful database but clunky UI and high TCO
Updated April 29, 2015

Powerful database but clunky UI and high TCO

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Salesforce.com

All team members use Salesforce, not only our sales people. For instance, our market research team uses Salesforce to mine contacts for their research. Finance is not actively using it though, except to pull the sales numbers. HR is not using it.

Pros

  • The database is very powerful
  • The system is very stable and scalable
  • Salesforce is the leader in the game, so not going away anytime soon

Cons

  • Does not provide API out of the box to Professional users and a lot of fixes to Salesforce flaws require paying for the API, and paying for third-party apps, and paying for consultants and admins to help get this set up properly. TCO is much higher than the list price of the license.
  • User Interface is very dated, clunky, not user friendly.
  • Company is not responding to user requests. On their community forum, you can lots of basic user requests repeatedly made over the years, and no response from Salesforce. Email integration is very poor for instance.
  • Hard to compare to what we would have got from another vendor.
Selection is ages ago, so hard to make such a statement. Bottom line is Salesforce is still the leader in the space by a wide margin.
Salesforce.com is well suited for firms prepared to spend on enterprise license, third-party apps and tons of admin/consultant time. When looking at the cost, factor-in all the costs associated with Salesforce beyond the listed per-seat cost.

Salesforce Sales Cloud Feature Ratings

4.8
Customer data management / contact management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
7
Quote & order management
Not Rated
Interaction tracking
3
Customer Service & Support ()
Not Rated
3.0
Lead management
3
Email marketing
3
CRM Project Management ()
Not Rated
3.0
Pipeline visualization
3
Customizable reports
3
5.0
Custom fields
5
Custom objects
5
Security ()
Not Rated
Social CRM ()
Not Rated
3.0
Marketing automation
3
3.0
Mobile access
3

Using Salesforce.com

60 - All functions

Using Salesforce

Manual data entry, no good automated capture of emails and contact details in email, lots of clicks to navigate the UI.

Comments

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