1. Home
  2. Customer Relationship Management (CRM) Software
  3. Salesforce Sales Cloud Reviews
  4. User Review of Salesforce Sales Cloud
Salesforce from the user perspective
March 24, 2015

Salesforce from the user perspective

Peter Stockemer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Chatter

Overall Satisfaction with Salesforce.com

Salesforce is currently being used across our sales organization and our company owned retailers to track leads and opportunities.
  • Easy to use
  • Easy to configure
  • Large user community support
  • Does not consider hours of operation of their customers when making support follow-up calls.
  • Increased visibility to the Sales Process to address issues and planning
While Salesforce is very configurable out-of-the-box, the AppExchange is a great resource of approved add-ons that expand the functionality to allow for more to be done. It is important to have a plan of how it will be implemented and a business owner prior to actual implementation.

Salesforce Sales Cloud Feature Ratings

8.0
Customer data management / contact management
8
Workflow management
7
Territory management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
9
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.0
Lead management
8
Email marketing
Not Rated
8.0
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
8
9.0
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
Scripting environment
Not Rated
API for custom integration
Not Rated
8.5
Role-based user permissions
8
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
8.0
Mobile access
8