Salesforce is great for our organization
December 05, 2019

Salesforce is great for our organization

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Force.com
  • Chatter
  • Content

Overall Satisfaction with Salesforce.com

Salesforce is being used across the whole organization with partners, customer, sales, and marketing. We use it to input our leads and opportunities. As well, making sure that pipeline data is put into a dashboard with each campaign being associated with a specific lead.
  • Organize data.
  • Showcase data visually that makes sense to a wide audience.
  • Allows for collaboration.
  • UI is a little old and clunky.
  • Needs a better knowledge base.
  • Mostly, the UI needs updating.
  • It's all positive when you can actually keep organized.
  • It's positive when you have someone cleaning and keeping data clean.
  • It's positive when you can keep your customer and sales teams to adhere to rules.
Salesforce is absolutely well suited for every organization that needs to organize all the information they have regarding their customers and leads.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Lead management
10
Email marketing
10
Task management
Not Rated
Reporting
10
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
Not Rated
Social data
7
Social engagement
6
Marketing automation
10
Compensation management
Not Rated
Mobile access
10