Sales, Account Managers, and the Rest Can Meet At SalesForce
January 30, 2020
Sales, Account Managers, and the Rest Can Meet At SalesForce
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- SalesCloud
Overall Satisfaction with Salesforce.com
In my role as a salesperson/account manager, Salesforce.com was implemented in order to give our teams a CRM that was sorely needed, but also to help manage a rapid period of growth that the company was suddenly facing. As the lead account manager, using a trusted CRM put everyone on the same page and allowed us to work with much more accuracy.
- It's great for a company's first CRM.
- It's excellent for managing clients of all different sizes/needs.
- It could be overly complex at times for relatively simple clients.
- The technical support issues may be difficult to handle.
- Prospect Management through Salesforce has led to the the acquisition of more clients.
- It's ensuring that clients receive their orders/benefits, which has led to a lot of renewals and upgraded spends with our company.
While HubSpot CRM is a great platform in many ways, it offers little that SalesForce.com does not already offer in a much more sophisticated manner. HubSpot CRM feels like an entry-level CRM system meant to make users familiar with a CRM rather than successful with a CRM, which is the feeling evoked by SalesForce.
SalesForce has been incredibly helpful as a major, central platform for managing sales leads, managing overall accounts, and managing expansion within a company. When account managers and salespeople need to be speaking the same language about the particulars of clients, it's absolutely essential to use a CRM like SalesForce.com so that all parties are included. When dealing with many clients of different sizes and needs, this type of program could not be more helpful.