Salesforce for Nonprofits
Updated March 11, 2023

Salesforce for Nonprofits

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce.com

We use Salesforce.com to track our constituents from donors to program participants in Haiti. We track every donation in Salesforce and use the Nonprofit Starter Pack. We also use Salesforce.com to track the training programs we deliver. Salesforce.com for nonprofits is great because it is free for small organizations.

Pros

  • Tracking individuals and actions related to them
  • Tracking Opportunities
  • Integrations

Cons

  • Usability for users who are not in the platform every day.
  • Easy Donor Management
Salesforce.com offers a more robust skill set and is customizable to also allow us to manage our program management components as well.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It is easy to use if you are in every day. The complexity of the system makes it harder to use if you are not in it every day.
Salesforce has great support when you need it. Salesforce also has a great online community that also helps answer questions.
For organizations that plan on growing Salesforce.com is a great solution. For organizations that are small and will always be small there are sometimes other platforms that might serve them better.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
8
Workflow management
9
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
Lead management
9
Email marketing
9
Task management
7
Reporting
9
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
8
Custom objects
10
Scripting environment
7
API for custom integration
7
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce.com

5 - They represent all functions of the organization as we use it for impact tracking, donation management and database management collecting the names of all individuals and organizations that we work with to achieve our impact around the world. Salesforce has been a huge help in working with us to accomplish what we want to do.
  • Donation management
  • Impact tracking
  • CRM
  • Data collection
  • Multi Country Ease of Use
  • Customization
  • Mobile App
  • More users
  • More data

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