"Salesforce.com is currently the most popular CRM platform in existence."
November 14, 2021

"Salesforce.com is currently the most popular CRM platform in existence."

Aononna Tazin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

Salesforce.com helps us manage customer data and store sales, marketing, customer service, and engineering departments. It's widely used to track customers, partners, and sales in our organization. Since [Salesforce] allows all business end-users to share a single platform, business processes are more standardized. All information, strategies, and data must go through the same funnel to track, locate, and communicate everything. Salesforce sales cloud has enabled us to trace any client's history to better address queries and provide an unlimited tracing of previous data. This feature helps us manage our customers.
  • Salesforce is a powerful CRM tool that is easy to set up and use for our organization.
  • It is a user-friendly software that gives me a clear picture of my sales processes in graphs and helps me revise my business strategies.
  • It was quickly allowing us to input client information and access client records.
  • The payments have become more transparent and manageable as a result of its integration with other software.
  • For the end-user, native reports offer tools and ease of use. Salesforce provides free educational resources on its website.
  • The reporting could be more intuitive, and the tool's value requires thoughtful design and configuration.
  • The dashboards could be more straightforward, and working on multiple tabs slows the interface down.
  • Customization of reports and a slew of other features would be welcome additions.
  • Since we can better manage leads and see where good opportunities lie, we've seen a positive return for the company, which can now dive into individual rep accounts to improve the quality of conversations about options.
  • Its reporting and analytics have allowed the company to better forecast, improve, and track employee management. We are now more accountable because everyone can see progress in Salesforce.
  • We chose Salesforce to unify our sales, service, and administrative teams. In the end, it was just a different way to view data with no real impact on operations or workflow.
As a Salesforce user, I've worked in large organizations with Salesforce-trained employees. They gave me instructions on how to get in touch with them, and they were addressed in a way that made it easy for me to understand. But they were often overwhelmed with Salesforce. My organization would benefit from more online and videos and on-site training. Even with a level one person, complex issues can be tricky to resolve.

Do you think Salesforce.com delivers good value for the price?

Yes

Are you happy with Salesforce.com's feature set?

Yes

Did Salesforce.com live up to sales and marketing promises?

Yes

Did implementation of Salesforce.com go as expected?

Yes

Would you buy Salesforce.com again?

Yes

They need some work on Salesforce’s user interface (UI) to make it more user-friendly and intuitive. It could provide better training and tools to help users take advantage of more advanced features. With a lot of data points, Salesforce’s interface is not seamless. Following a fresh set of edits being saved, no new pages appear in the browser.
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Salesforce is essential for accessing client data. It's the most widely used CRM software on the market, and it has dramatically improved the efficiency of managing client accounts. It organizes leads, contacts, interactions, and other data. An extensive sales department or customer-facing unit would benefit from it. For a company to be successful, Salesforce is a must-have tool. Salesforce has a lot of competition, but none of them can match it. Everyone should try it. This tool's success depends on teamwork.

Salesforce Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
8
Lead management
9
Email marketing
9
Task management
9
Reporting
8
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
9
Role-based user permissions
8
Single sign-on capability
8
Social data
8
Social engagement
8
Marketing automation
8
Compensation management
8
Mobile access
9