Overall Satisfaction with Salesforce.com
Salesforce CRM, a cloud-based CRM system, is one of the best out there. Customized for managing services, marketing, or sales. All of our daily activities revolve around it. We have integrated other platforms to give our customers/accounts a 360-degree view. It helps us build a stronger relationship with our clients and redefines our business relationships with them. It is simple to keep track of orders and send them out to our customers. I like its user-friendliness and ability to connect to thousands of devices. It is widely used and facilitates the transferability of training and skills between providers. It keeps tabs on every transaction.
- An easy-to-use interface for importing leads and contacts. Organize data on the screen.
- Update the information of leads and contacts on a variety of different objects at the same time.
- All users have access to the leads and contacts in the marketing and sales pipeline from mobile to web.
- We need to improve the dashboard and report interfaces.
- When working on multiple tabs, the Interface can become a little slow.
- Expensive, and it's best to eliminate fields that aren't necessary.
- Proactive customer engagement has benefited the company by better understanding individual rep accounts and improving conversations about opportunities.
- Customer-centric automation and better forecasting are made possible by the system's insightful reporting and analytics, a boon to the business.
- Salesforce requires a certain level of expertise from its staff, so payroll and training expenses are needed in addition to Salesforce.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes