1. Home
  2. Customer Relationship Management (CRM) Software
  3. Salesforce Reviews
  4. User Review of Salesforce
Salesforce is a Good Facilitator
December 04, 2021

Salesforce is a Good Facilitator

Vladimir Dimitrov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Partner Portal
  • Content
  • Knowledge
  • Cognitive platforms

Overall Satisfaction with Salesforce.com

Salesforce is a [user] friendly and very flexible platform providing the ability to communicate between different departments creating internal entries for different problems. Also, Salesforce [provides] very good traceability and history of different actions. This platform provides [a] huge variety of different modules ready [to] answer business needs in big companies. It is important to note that the [well] optimized search engine is helping a lot for day-to-day activities.
  • Good search optimization
  • Answers business needs providing flexibility with many functionalities
  • Easy to use, friendly user interface
  • Better communication with other databases
  • Automation to read and handle data from other databases
  • Flexibility to customize the modules
  • Made the internal process faster
  • [Reduced] user errors
  • It is easy and fast to create [different] reports
  • Resolves many reporting issues with its flexibility
Salesforce provides very good customer support oriented to analyze and understand business needs and analyze bad behaviors and after that focus to resolve the problem in a short period of time. Also, [a] good orientation to cognitive assistance is a vision to modern technologies.

Do you think Salesforce.com delivers good value for the price?

Yes

Are you happy with Salesforce.com's feature set?

Yes

Did Salesforce.com live up to sales and marketing promises?

Yes

Did implementation of Salesforce.com go as expected?

Yes

Would you buy Salesforce.com again?

Yes

Once implemented, Salesforce [became] one of the main platforms in [our] enterprise infrastructure. It provides the ability to manage most of the process and keep well updated the internal branches and partners.
Salesforce has a good balance between the [price] and the provided quality. Once purchased and implemented, this product is going to return the investment in [the] next [year] or two, automating and facilitating the process.
Salesforce is easy to use and [fast] to be implemented for most of the internal enterprise processes. It provides very well-designed solutions to communicate with different [branches] and good tracking for different items created. For some unique customer-specific activities like monitoring internal entries for specific changes, it is hard to customize.

Salesforce Feature Ratings

9.6
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
9
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
9.5
Task management
9
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
8.0
Custom fields
8
Custom objects
7
Scripting environment
8
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10