Classic to Lightning is like from 2.4 to 1.0
September 29, 2022

Classic to Lightning is like from 2.4 to 1.0

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

I use SF for managing my accounts and prospects straight through to order processing
  • linking applications
  • Lightning is far, far too busy
  • Lightning is simply clunky
  • SF has al the goods to deliver a robust solution
  • SF has simply become too busy

Do you think Salesforce.com delivers good value for the price?

Not sure

Are you happy with Salesforce.com's feature set?

Yes

Did Salesforce.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce.com go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce.com again?

No

too busy
Roll out of Lightning was poor
SF is a great tool for a CRM and linking other applications companies utilize to process orders and presentations. I have trouble with its versions too many tiles have been added. I am sure this adds to overall sales presentation to the ones that sign on the dotted line but for those that use it, not so much.

Salesforce Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
8
Quote & order management
8
Channel / partner relationship management
8
Lead management
6
Task management
2
Reporting
3
Forecasting
5
Pipeline visualization
5
Customizable reports
8
Not Rated
API for custom integration
Not Rated
Single sign-on capability
8
Social data
5
Mobile access
5