Salesforce.com Review
January 02, 2022

Salesforce.com Review

A. Kıvanç Güler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter

Overall Satisfaction with Salesforce.com

Salesforce.com [is] placed in the heart of the sales business [as a] daily main forecasting tool. Embedded reports and top management filters, Salesforce.com [can] facilitate company-wide sales numbers. Best place for communication between business partners and the vendor about lead generations and sales process iterations with incentive management.
  • Performance
  • User Interface
  • Ergonomi
  • Personalization
  • Reporting
  • Sub Opportunity management
  • Mind Map addon
  • Data model end user access for custom report creation
  • Salesforce query language
  • Self organization
  • Better forecasting
  • Better customer opp management
  • Business partner management

Do you think Salesforce.com delivers good value for the price?

Not sure

Are you happy with Salesforce.com's feature set?

Yes

Did Salesforce.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce.com go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce.com again?

Yes

I have enough CX tools experience and I can say Salesforce.com is matchless.
[I have] never needed [support].
Transparent opportunity management and sales process management for a single opportunity with many business partners [involved].

Salesforce Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Lead management
10
Email marketing
10
Task management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
10
Mobile access
10