Overall Satisfaction with Salesforce Lightning
I used to use Salesforce Lightning at my last job to track contract and project revenue for all clients. It was used by the entire company as a means to keep all SLAs and revenue projections in one place. We were able to more accurately track revenue this way, as well as manage one-offs and larger client projects.
- Cloud-based.
- Voice call capabilities.
- Outlook compatibility.
- Confusing Interface - Requires more training.
- Some support issues.
- Difficult to easily identify possible duplicate leads in the system.
- Newer look & feel is easier to use.
- It cut out spreadsheets, contacts lists, and the mystery behind existing client/business relationships.
- Several manual reports have been eliminated.
Integration capabilities topped the competitors and were the driving force behind the decision to use.